Accounting, Accounts Payable, Banking Services, Billing, Budgeting, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Communication Skills, Contract Creation, Customer Relations, Customer Support/Service, Documentation, Establish Priorities, Finance, Financial Policies, Funding, High School Diploma, Identify Issues, Interpersonal Skills, Inventory Management, Laboratory Equipment, Multitasking, Off-Site Storage, Onboarding, Organizational Skills, Problem Solving Skills, Process Management, Productivity Management, Purchase Orders, Purchasing/Procurement, SAP Supplier Relationship Management, Shopping Carts, Supplier Relationship Management (SRM), Time Management, Work Breakdown Structure (WBS)
Position Summary
The Support Specialist is responsible for timely processing of shopping carts/requisitions within SRM to ensure the on-time delivery of necessary goods and services needed to support the PDS&T Combination Products, Aesthetics and Device organization (CAD).
The Support Specialist works on the identification and resolution of problems with funding sources, invoices, confirmations, and agreements. This role is also responsible for submission of contract requests into procurement systems, creation and oversight of RCEs, documentation of processes and activity, and supporting internal customers and Finance regarding PO status.
This position requires a highly organized, customer-oriented individual with strong knowledge of the purchasing lifecycle, including understanding where processes can become delayed and how to resolve issues efficiently.
Pay: $28/hr to $30/hr
Roles & Responsibilities
- Demonstrate basic knowledge of the purchasing process (e.g., Purchasing policies and procedures, SRM).
- Manage and process the SRM shopping cart queue to ensure timely processing of POs.
- Ensure shopping carts are transitioned to purchase orders and requestors are updated.
- Create and track purchase orders (POs).
- Ensure shopping carts, requisitions, and POs include the required documentation, correct category code, and are compliant with purchasing policies and procedures.
- Identify and resolve problems with funding sources, invoices, confirmations, and agreements.
- Support invoice resolution by updating purchase orders as needed.
- Create contract requests in relevant systems (Conga and Coupa) and track through PO creation.
- Support capital process, including RCE preparation and review in accordance with financial policies and ensure the appropriate budget levels, cost centers, person(s) responsible, and Work Breakdown Structure (WBS) levels are appropriate based on the scope of the RCE.
- Update vendor information including banking, address, and related details as needed.
- Act as an interface for purchasing internal customers and Finance regarding PO status.
- Encourage and develop positive relationships between key internal clients and suppliers.
- Manage off-site storage process for equipment and lab supplies.
- Oversee inventory-related processes associated with off-site storage.
- Document processes and activities as required.
- Other duties as assigned.
Must-Have Qualifications
- High School diploma required.
- Minimum 3 years of experience in Purchasing, Accounts Payable, Accounting, Customer Service, Finance, or other business-related experience.
- Experience processing shopping carts/requisitions and purchase orders.
- Understanding of the purchasing lifecycle and procurement processes.
- Experience identifying and resolving invoice, funding source, and procurement-related issues.
- Strong planning and organizational skills.
- Demonstrated ability to prioritize and multi-task to enhance productivity and manage workload.
- Strong communication and interpersonal skills.
- Customer service-oriented with the ability to work effectively with internal customers and suppliers.
- Experience working within procurement or purchasing systems.
- Demonstrated critical thinking and problem-solving abilities.
Nice-to-Have Qualifications
- Two (2) or more years college, business school equivalent, or equivalent job experience.
- Experience with SAP/SRM purchasing systems.
- Experience with Coupa and/or Conga.
- Experience with capital requests/RCEs.
- Experience with WBS, cost centers, and funding/category codes.
- Experience supporting vendor onboarding and vendor maintenance.
- Experience managing inventory or off-site storage processes.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.