Job Description
PV Systems Temp Support
Duties- Hybrid Schedule (3 days a week in office)
- Hours 8-5
Responsibilities during RFP project- Responsible for running routine reports and queries from the GPV database tables using SQL when needed
- Support computerized system validation testing
- Responsible for PV systems Product Dictionary entries and routine maintenance in databases
- Product Dictionary updates and new entries
- Product Family maintenance
- Product Line updates
- Responsible for triage tickets for system support
- 1 st line of support for PV System tickets
- Support new user set up in PV Systems
- PV Systems set up
- Curricula assignments
- Mailbox maintenance
- Supporting initial login for new users
- Support Training coordination for PV User community
- Support communication to PV System User community
- Front line to User community for system support
- Support PV system monitoring and liaise with IT / Vendor to resolve system issues
- Case Type Changes?
- Product Family verifications?
- Supports review of PV Documentation
- Support PV Documentation organization and archiving
- Supports dashboard maintenance and monitoring
- All other duties assigned by Leadership
Skills- Experience with GxP computerized systems
- Experience with SQL
- Well organized; ability to prioritize assigned tasks
- Experience working within a team environment
- Experience with customer service
Education- IT or Business Degree (Associate or Bachelors)
- Preferred: Experience with global systems and users
#TechJA
Numbers & Facts
| Location | St. Joseph, MO |
| Industry | Staffing/Employment Agencies |
| Company Size | 100 to 499 employees |
Skills
1st Level Supportunmatched
Community Supportunmatched
Customer Support/Serviceunmatched
Database Administrationunmatched
Database Technologyunmatched
Document Archivingunmatched
Documentationunmatched
Establish Prioritiesunmatched
GxPunmatched
Information Technology & Information Systemsunmatched
Leadershipunmatched
Organizational Skillsunmatched
Patient Assessmentunmatched
Problem Solving Skillsunmatched
Reporting Dashboardsunmatched
Request for Proposals (RFP)unmatched
SQL (Structured Query Language)unmatched
Support Documentationunmatched
System Testunmatched
System Validationunmatched
Systems Administration/Managementunmatched
Validation Testingunmatched
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