Job Description
PV Systems Temp Support
Duties
Hours 8-5
Responsibilities during RFP project
Responsible for running routine reports and queries from the GPV database tables using SQL when needed
Support computerized system validation testing
Responsible for PV systems Product Dictionary entries and routine maintenance in databases
Product Dictionary updates and new entries
Product Family maintenance
Product Line updates
Responsible for triage tickets for system support
1st line of support for PV System tickets
Support new user set up in PV Systems
PV Systems set up
Curricula assignments
Mailbox maintenance
Supporting initial login for new users
Support Training coordination for PV User community
New User trainings
Support communication to PV System User community
Front line to User community for system support
Support PV system monitoring and liaise with IT / Vendor to resolve system issues
Case Type Changes?
Product Family verifications?
Supports review of PV Documentation
Support PV Documentation organization and archiving
Supports dashboard maintenance and monitoring
All other duties assigned by Leadership
Skills
Experience with GxP computerized systems
Experience with SQL
Well organized;ability to prioritize assigned tasks
Experience working within a team environment
Experience with customer service
Education
IT or Business Degree (Associate or Bachelors)
Preferred: Experience with global systems and users
Duties
Hours 8-5
Responsibilities during RFP project
Responsible for running routine reports and queries from the GPV database tables using SQL when needed
Support computerized system validation testing
Responsible for PV systems Product Dictionary entries and routine maintenance in databases
Product Dictionary updates and new entries
Product Family maintenance
Product Line updates
Responsible for triage tickets for system support
1st line of support for PV System tickets
Support new user set up in PV Systems
PV Systems set up
Curricula assignments
Mailbox maintenance
Supporting initial login for new users
Support Training coordination for PV User community
New User trainings
Support communication to PV System User community
Front line to User community for system support
Support PV system monitoring and liaise with IT / Vendor to resolve system issues
Case Type Changes?
Product Family verifications?
Supports review of PV Documentation
Support PV Documentation organization and archiving
Supports dashboard maintenance and monitoring
All other duties assigned by Leadership
Skills
Experience with GxP computerized systems
Experience with SQL
Well organized;ability to prioritize assigned tasks
Experience working within a team environment
Experience with customer service
Education
IT or Business Degree (Associate or Bachelors)
Preferred: Experience with global systems and users
Numbers & Facts
| Location | St. Joseph, MO |
| Industry | Staffing/Employment Agencies |
| Salary | $32 |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
Skills
- 1st Level Supportunmatched
- Community Supportunmatched
- Customer Support/Serviceunmatched
- Database Administrationunmatched
- Database Technologyunmatched
- Establish Prioritiesunmatched
- Information Technology & Information Systemsunmatched
- Organizational Skillsunmatched
- Patient Assessmentunmatched
- Problem Solving Skillsunmatched
- Reporting Dashboardsunmatched
- Request for Proposals (RFP)unmatched
- SQL (Structured Query Language)unmatched
- System Testunmatched
- System Validationunmatched
- Systems Administration/Managementunmatched
- Validation Testingunmatched
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