Job Title: Analyst, QA Customer Acceptance Tester III
Resources #: 2
Location: HQ Washington, DC
Job Description:
Interacts with other engineering groups to define, document, analyze, perform, and interpret tests for products, systems, components, or modifications. Participates in final system integration and validation to identify functional problems. Defines internal quality control standards and the maintenance of reliability programs. Creates, documents, and analyzes the most complex test cases and provides feedback and recommendations for product or design changes. Ensures testing procedures are in compliance with any required industry specific standards. Identifies chronic or systemic problems in testing and develops and implements improvements to process. May coordinate with vendors or suppliers to modify or develop testing for components or other parts.
Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge. Works autonomously. Goals are generally communicated in solution or project goal terms. May provide a leadership role for the work group through knowledge in the area of specialization.
List of tasks to be performed:
• At least 8 years of relevant software testing and managing experience required.
• Develop software requirement specification (SRS) documents to support functional requirements affecting the technical file specifications (Mail.DAT and Mail.XML).
• Manage, update, and maintain all currently supported technical specifications and guides and develop new ones as necessary in support of new or revised functionality across systems.
• Customer Acceptance Testing (CAT) to provide support to review Technical Requirement Documents (TRD), develop and update test scripts, perform customer acceptance testing, perform production validation through smoke testing and functional testing, document testing outcome and provide artifacts, provide TLSC documentation and Requirement Traceability Matrix (RTM).
• Provide expert personnel to meet with and participate in mail industry meetings/forums and Mailer Technical Advisory Committee (MTAC) workgroups, task groups and user groups.
• Development of performance metrics to track and report status of Customer Acceptance Testing.
• Automated test script development
• Develop training materials, Standard operating procedures (SOP) and guides as it relates to impacted CPPP applications.
• Other related duties as assigned.
Required Experience Level:
• Minimum of 7 years' experience, in technology or software development preferred.
• Experience eliciting and documenting business process and requirement.
• Experience creating manual and automated test scripts, performing customer acceptance testing or user acceptance testing; document test results, and providing test artifacts.
• Experience performing production validation through smoke testing, regression testing, and functional testing; document test results and providing test artifacts.
• Experience working with data files and formats such as CSV, XML, JSON; and relational databases.
• Experience with MS O365 tools: MS Excel, Word, Project, Visio, Access, Workflow
• Hands-on knowledge of scripting language such as SQL, Java, Python (optional)
• Experience with API Testing using tools like Postman, SoapUI, or similar
• Experience with software test management using Agile and/or Waterfall methodology.
• Experience using automation tools
• Software Testing certification is preferred.
Preferred Experience:
• Previous US Government Client experience with Mail.DAT and Mail.XML are fundamental to the electronic data exchange of mailing information. Experience with Mail.DAT, and Mail.XML specification (highly desired but not required).
• Demonstrated experience with automation testing tool using Artificial Intelligence (AI) or similar
Certification:
• Software Testing certification is preferred.
Education:
• A minimum of eight (8) to twelve (12) years' relevant experience.
• A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field then four additional years of related experience is required.