QA Associate - Spanish Bilingual

QA Associate – SPANISH BILINGUAL

Must be in Central MN or Southern NV and have reasonable commute to St. Cloud, MN or Las Vegas, NV due to in-office requirements. 

SCHEDULE: Full-Time, Monday – Friday 8:00am – 5:00pm CST/PST

COMPENSATION: Starting Pay $21 - $24.25 per hour.(The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)

WHO WILL SHINE IN THIS ROLE

Are you looking for an opportunity to make a meaningful impact and grow your skills in a dynamic, service-driven environment? PCI is seeking a Spanish Bilingual QA Associate who is detail-oriented, customer-focused, and excited to drive quality initiatives that enhance our customer service experience while supporting team development.

This is an exciting opportunity to be a part of a dedicated team, contribute to continuous improvement strategies, and expand your skills.

WHAT YOU’LL DO

• Actively listens and monitors daily call interactions.
• Conducts and completes monthly call interaction audits.
• Reviews customer call interaction recordings upon request.
• Proactively discovers insights/trends and communicates with leadership regarding findings

 WHAT WE’RE LOOKING FOR

Must-Have Qualifications:

• High School diploma or GED.
• Minimum of 1-year experience with monitoring call interactions.
• Excellent attention to detail.
• Ability to process and handle confidential information.
• Bilingual fluency in Spanish and English with Strong written and verbal communications skills. 
• Strong attention to detail and reliable follow-through in a fast-paced environment.

Nice to have but not Required! (We’ll train you!):

• Previous experience in a call center environment.
• Proficient in Microsoft Office applications.
• Positive and professional attitude.

LOCATION & WORK SETTING

• Office Address: 628 Roosevelt Rd, St. Cloud, MN, 56301
• Office Address: 9911 Covington Cross Dr. Suite 190 Las Vegas, NV, 89144
• Schedule: Full-Time, Monday–Friday, 8:00am -5:00pm CST/PST
• Work Setting: In-Office

 COMPETITIVE COMPENSATION & BENEFITS

• Starting Pay: $21 - $24.25 per hour.
• The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Bilingual fluency in Spanish and English with Strong written and verbal communications skills. 
• Bilingual Pay: Earn an additional $2.00 per hour.

Additional Perks that Go the Extra Mile:

• Annual Discretionary Bonus
• Earned Safe & Sick Time (ESST)
• Paid Maternity & Paternity Leave
• Paid Time Off (PTO) & 8 Paid Holidays
• Donation Matching & Paid Volunteer Time
• 401(k) Match – 100% of your deferrals up to 5%
• Tuition Reimbursement & Student Loan Match Program

HOW TO APPLY

It only takes a couple of minutes! Submit your resume on our website atpreferredcredit.com/careers.

EQUAL EMPLOYMENT OPPORTUNITY

PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at peopleops@preferredcredit.com.