Budgeting, Call Centers, Call Monitoring, Compensation and Benefits, Continuous Improvement, Customer Relations, Customer Support/Service, Detail Oriented, English Language, Follow Through, High School Diploma, Leadership, Multilingual, PCI, Presentation/Verbal Skills, Quality Assurance, Spanish Language, Team Building, Track Customer Issues, Writing Skills
QA Associate – SPANISH BILINGUAL
Must be in Central MN and have reasonable commute to St. Cloud, MN due to in-office requirements.
SCHEDULE: Full-Time, Monday – Friday, 8:00am – 5:00pm CST
COMPENSATION: Starting Pay $21 - $24.25 per hour.(The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)
WHO WILL SHINE IN THIS ROLE
Are you looking for an opportunity to make a meaningful impact and grow your skills in a dynamic, service-driven environment? PCI is seeking a Spanish Bilingual QA Associate who is detail-oriented, customer-focused, and excited to drive quality initiatives that enhance our customer service experience while supporting team development.
This is an exciting opportunity to be a part of a dedicated team, contribute to continuous improvement strategies, and expand your skills.
WHAT YOU’LL DO
- Actively listens and monitors daily call interactions.
- Conducts and completes monthly call interaction audits.
- Reviews customer call interaction recordings upon request.
- Proactively discovers insights/trends and communicates with leadership regarding findings
WHAT WE’RE LOOKING FOR
Must-Have Qualifications:
- High School diploma or GED.
- Minimum of 1-year experience with monitoring call interactions.
- Excellent attention to detail.
- Ability to process and handle confidential information.
- Bilingual fluency in Spanish and English with Strong written and verbal communications skills.
- Strong attention to detail and reliable follow-through in a fast-paced environment.
Nice to have but not Required! (We’ll train you!):
- Previous experience in a call center environment.
- Proficient in Microsoft Office applications.
- Positive and professional attitude.
LOCATION & WORK SETTING
- Office Address: 628 Roosevelt Rd, St. Cloud, MN, 56301
- Schedule: Full-Time, Monday–Friday, 8:00am -5:00pm CST
- Work Setting: In-Office
COMPETITIVE COMPENSATION & BENEFITS
- Starting Pay: $21 - $24.25 per hour.
- The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
- Bilingual fluency in Spanish and English with Strong written and verbal communications skills.
- Bilingual Pay: Earn an additional $2.00 per hour.
Additional Perks that Go the Extra Mile:
- Annual Discretionary Bonus
- Earned Safe & Sick Time (ESST)
- Paid Maternity & Paternity Leave
- Paid Time Off (PTO) & 8 Paid Holidays
- Donation Matching & Paid Volunteer Time
- 401(k) Match – 100% of your deferrals up to 5%
- Tuition Reimbursement & Student Loan Match Program
HOW TO APPLY
It only takes a couple of minutes! Submit your resume on our website atpreferredcredit.com/careers.
EQUAL EMPLOYMENT OPPORTUNITY
PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at peopleops@preferredcredit.com.