QA Complaint Co-ordinatorIntegrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.Job Description• Handling product complaints: initiating/receiving, processing and closing as per applicable standard operating procedures• Interacting with the customer/reporter on a daily basis to acquire information that may be required to effectively investigate a product complainto Analyzing the final investigations received from the manufacturing units to ensure accuracyo Initiating/following up with Vice President Notifications to ensure technical issues are being addressed• Following up with Corrective Action/Preventative Action plans to ensure technical issues are being addressed• Accurately maintain product complaint logs (softcopy and hardcopy), and complete all filing and closing procedures• Scanning completed product complaint files and sending to respective departments as needed• To initiate the revision of standard operating procedures and/or working instructions relating to product complaints• To initiate and handle deviations related to product complaints, and inquiries, adverse drug events as deemed necessary• To assist in generating monthly, quarterly and annual metric reports• To assist in handling medical inquiries, completing appropriate forms and providing answers when applicable• To assist in appropriately handling initial receipt of Adverse Drug Events (ADE) and processing it as per applicable SOPs• As deemed necessary, to assist in the handling and processing of field alert reports to the FDA• Other projects, as deemed appropriateQualificationsREQUIRED• B.S. in a science related field and 2-3 year pharmaceutical experience in a quality/technical role• Strong communication, customer service, and organizational skills• Must exhibit technical writing ability• Must be a "go-getter" and exhibit a "can do" personality, and not afraid to bring on challenges• Able to be efficient, multitask and work independently• Skill to record the information received promptly and correctly on the appropriate documentation form is a must• Should be proficient in using Microsoft Office (Excel, Word, Powerpoint, Outlook, etc)PREFERRED• Prior Pharmacovigilance/ADE/product complaint handling experienceAdditional InformationAll your information will be kept confidential according to EEO guidelines.