QA MANAGER I CUSTOMER

McCormick & Co Inc

HUNT VALLEY, MD

JOB DETAILS
SALARY
$86,390–$151,220 Per Year
SKILLS
Biology, Business Practices, Business Skills, Chemistry, Communication Skills, Continuous Improvement, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Analysis, Develop and Maintain Customers, Food Safety, Food Science, Interpersonal Skills, Leadership, Manufacturing, Market Entry Strategy, Market Segmentation, Multitasking, Negotiation Skills, Presentation/Verbal Skills, Problem Solving Skills, Product Development, Purchasing/Procurement, Quality Assurance, Quality Management, Requirements Management, Resolve Customer Issues, Safety Systems, Safety Training, Sales Management, Statistical Process Control, Supply Chain Operations, Systems Administration/Management, Team Player, Technical Operations, Technical Support, Total Quality Management (TQM), Tuition Fees, Writing Skills
LOCATION
HUNT VALLEY, MD
POSTED
30+ days ago

You may know McCormick as a leader in herbs, spices, seasonings, and condiments - and we're only getting started. At McCormick, we're always looking for new people to bring their unique flavor to our team.

McCormick employees - all 14,000 of us across the world - are what makes this company a great place to work.

We are looking to hire a Quality Manager I, Customer immediately in a Hybrid (50/50) capacity at our Global Headquarters in Hunt Valley, Maryland.

What We Bring To The Table:

The best people deserve the best rewards. In addition to the benefits you'd expect from a global leader (401k, health insurance, paid time off, etc.) we also offer:

  • Competitive compensation
  • Career growth opportunities
  • Flexibility and Support for Diverse Life Stages and Choices
  • Wellbeing programs including Physical, Mental and Financial wellness
  • Tuition assistance

Position Overview

Customer Quality Managers are responsible for proactively supporting the growth objectives of the business and the management and maintenance of existing business, by implementing systems and programs to allow McCormick to efficiently and effectively meet and support customer Quality

expectations, while assuring compliance to McCormick Quality policies and procedures.

Key Responsibilities

  • Develops Customer Intimacy to proactively meet customer quality expectations
  • Interprets and assists in the development and execution of customer quality programs and systems
  • Ensures products and procedures conform to McCormick and customer requirements
  • Resolves complex quality issues including customer complaint resolution and issues at vendors
  • Leads customer specification development and approval
  • Manages Quality Systems/Food Safety customer program requirements, and accountable for quality/food safety audit results
  • Participates in commercialization and continuous improvement activities
  • Serve as Quality/Technical support between the McCormick Corporate, USIG and other McCormick worldwide Quality Assurance operations and worldwide customers

Required Qualifications

Level of Education and Discipline: BA in Chemistry, Biology, Food Science, or related field

Experience: Minimum 5 years on increasing responsibility in a Quality, Operations or Technical position. Business Acumen for customer segment, knowledge and experience of business practices for the customer base, understanding of customer go-to-market strategies and impact on quality program and practices. Quality Assurance and Food Safety Systems expertise Understanding of McCormicks internal supply chain and operations to interface as needed to meet customer requirements.

Interpersonal Skills - leadership, interactions, communication, influence: Ability to communicate effectively with plant employees and across McCormick functions. Ability to negotiate with customers to satisfy the customer needs without unnecessary overextension of McCormick resources. Presentation skills required.Daily interface with McCormick Operations teams and dedicated Technical teams, business unit, and account managers and global partners. Routine interaction with Customer and Vendors quality staff, manufacturing locations, and at times product development and purchasing teams. Routine interaction with McCormick Supply Planning and Customer Service.

Other Skills and HPO Competencies: Leadership - Have demonstrated strengths in the following areas: problem solving, data analysis, negotiation skills, sense of urgency, customer service, ability to manage multiple priorities, professionalism, teamwork, communication skills (verbal and written), general leadership, and a strong work ethic. Technical - Statistical Process Control, Total Quality Management Professional - Ability to interact, negotiate, and communicate effectively with customers in a professional environment.

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future.

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Base Salary: $86,390 to $151,220

Base salary compensation will be determined based on factors such as geographic location, skills, education, experience for this role, and/or internal equity of our current employees as part of any final offer. This position is also eligible to participate in McCormick's Incentive Bonus (MIB) Plan. In addition to a competitive compensation package, permanent employees of McCormick are eligible for our extensive Total Rewards programs that include:

  • Comprehensive health plans covering medical, vision, dental, life and disability benefits
  • Family-friendly benefits such as paid parental leave, fertility benefits, Employee Assistance Program, and caregiver support
  • Retirement and investment programs including 401(k) and profit-sharing plans

About the Company

M

McCormick & Co Inc

A FLAVORFUL APPROACH

McCormick is a global leader in the manufacture, marketing and distribution of spices, herbs, seasonings, specialty foods and flavors to the entire food industry. From our first products in 1889 to the innovative spices, seasonings and flavorings we now offer, McCormick has always brought our customers and consumers the best ingredients and expertise available. Through the years, our company has grown in accordance with certain core values and beliefs. We conduct our business ethically in a manner driven by our respect for our industry, our employees, our communities where we live and work and our environment. It is a recipe for success that has served us since 1889.

VISION & VALUES

Built on a foundation of respect, we work together to achieve our goals.

VISION

McCormick will be the leading global supplier of value-added flavor solutions. Building on strong brands and innovative products, we will provide superior quality and service to customers and consumers around the world.

VALUES

For many years, McCormick has enjoyed a culture that celebrates the "Power of People."By supporting fundamental beliefs, we as a company will work to sustain our cherished culture and keep it compatible with the challenging environment in which we do business.

THE McCORMICK SHARED VALUES ARE:

COMPANY SIZE
5,000 to 9,999 employees
INDUSTRY
Food and Beverage Production
FOUNDED
1889
WEBSITE
http://www.mccormickcorporation.com/