Artificial Intelligence (AI), Automation, Automation Systems, Best Practices, Continuous Improvement, Continuous Integration, Customer Experience, Customer Relations, Functional Testing, Integration Testing, Metrics, Operations Planning, Process Improvement, Production Control, Productivity Management, Quality Assurance, Quality Engineering, Quality Management, Reporting Dashboards, Retail, Risk, Root Cause Analysis, Software Administration, Software Design for Test (SDET), Software Development, Software Development Lifecycle (SDLC), Systems Reliability, Team Lead/Manager, Technical/Engineering Design, Test Automation, Test Design, Testability, Testing, User Interface/Experience (UI/UX)
The WW Speed Customer Experience organization is looking for a passionate and experienced Quality Assurance Manager (QAM) to lead our Quality Engineering organization responsible for delivering world-class customer experiences focused on Same Day Delivery experiences across the retail shopping journey
As the QA Manager, you will own the quality strategy for the QA team and build an automation-first organization that enables teams to move fast without compromising customer trust. You will lead a team of SDET"s and Quality Engineers responsible for functional testing, designing scalable automation frameworks, integrating quality into the software development lifecycle, and driving engineering excellence through continuous innovation.
You will partner closely with Software Development Managers, Product Managers, TPMs, UX, and partner organizations to ensure quality is built into every stage of development-from design reviews through production monitoring. You will establish quality mechanisms, define engineering best practices, and use data to continuously improve product quality, release velocity, and operational excellence.
This leader is expected to think long-term, simplify complex testing challenges, and build reusable quality platforms that scale across multiple products and marketplaces.
Key job responsibilities
1) Lead and develop a high-performing Quality Engineering organization supporting multiple software development teams.
2) Define and execute the long-term Quality Engineering strategy for customer-facing experiences.
Build an automation-first engineering culture, driving high automation coverage across UI, API, integration, regression, and end-to-end test suites.
3) Own the design and evolution of scalable test automation frameworks and infrastructure that improve developer productivity and release confidence.
4) Partner with development teams to embed quality into the software development lifecycle through shift-left testing and continuous integration.
5) Establish quality goals, operational metrics, dashboards, and mechanisms to measure product health and drive continuous improvement.
6) Drive root cause analysis for customer-impacting issues and implement systemic improvements that eliminate recurring defects.
7) Improve release quality while enabling faster software delivery through automation, risk-based testing, and operational excellence.
Influence technical design discussions to improve system testability, reliability, and maintainability.
8) Hire, mentor, and grow Quality Engineers while fostering a culture of ownership, innovation, and engineering excellence.
A
Amazon.com Inc
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter
here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit
https://www.amazon.jobs/principles