Key Responsibilities
Maintain QA processes, standards, playbooks, and operational documentation
Develop, review, and enhance QA governance and organizational procedures
Create and maintain executive dashboards, scorecards, and KPI reporting
Manage defect metrics reporting, including defect leakage, defect density, production defects, and quality trends
Pull, analyze, and validate data from Clarity, Jira, Rally, Power BI, SharePoint, and QA tools
Prepare executive-ready presentations, status reports, and leadership summaries
Establish and manage recurring reporting schedules and reporting governance
Identify manual processes and implement automation solutions to improve efficiency
Partner with QA leads, project managers, and business stakeholders to collect and analyze project health data
Support resource planning, portfolio reporting, demand tracking, and capacity management
Track action items, decisions, risks, and deliverables across the QA organization
Drive continuous improvement initiatives focused on quality, reporting, automation, and operational efficiency
Required Qualifications
Experience in Quality Assurance, PMO, Project Management, Business Analysis, or QA Operations
Strong understanding of QA methodologies, defect management, and software delivery lifecycles
Experience creating executive-level dashboards and reporting
Excel and Power BI skills
Experience with Clarity, Jira, Rally, Azure DevOps, or similar reporting tools
Strong data analysis and problem-solving capabilities
Experience creating process documentation and operational procedures
Strong communication and presentation skills
Proven ability to manage multiple priorities and work independently
Preferred Qualifications
Experience supporting large enterprise QA organizations
Knowledge of test automation tools and QA metrics
Experience with Power Automate, Power Platform, or workflow automation tools
SAP, Workday, Finance, Retail, or Enterprise Systems experience
Familiarity with AI-enabled productivity and reporting solutions
Success Measures
Delivers accurate, timely executive reporting and QA scorecards
Maintains a centralized QA governance and documentation repository
Provides actionable insights from defect and quality metrics
Successfully automates manual reporting and operational processes
Improves visibility into QA portfolio health, risks, and delivery outcomes
Enables QA leadership to focus on strategy by reducing administrative and reporting overhead