Auditing, Communication Skills, Continuous Improvement, Corrective Action, Cross-Functional, Customer Escalations, Customer Relations, Debugging Skills, Disaster Recovery, Documentation, Driver's License, Electrical Engineering, Electricity, Engineering Procurement and Construction (EPC/EPCC/EPCM), Environmental Regulations, Establish Priorities, Identify Issues, International Business, Licensing Compliance, Maintain Compliance, Maintenance - Electrical, National Electrical Code, OEM (Original Equipment Manufacturer), On Site Support, Performance Metrics, Problem Solving Skills, Process Improvement, Quality Assurance, Quality Control, Quality Metrics, Regulations, Regulatory Compliance, Rehabilitation Act, Root Cause Analysis, Safety Compliance, Safety Standards, Sales, Salesforce.com, Solar Power, Standard Operating Procedures (SOP), Systems Analysis, Willing to Travel
Description
POSITION DESCRIPTION:
Seeking an experienced QA/QC Field Inspection Specialist to ensure quality, safety, and compliance across solar PV and energy storage installations and service work. This role is responsible for conducting field inspections, auditing workmanship, and serving as the on-site representative for escalations and complex field conditions.
The position also supports disaster recovery, surge response, and backlog reduction initiatives across assigned regions.
RESPONSIBILITIES
Field Inspections & Quality Assurance
- Conduct onsite inspections of solar PV and energy storage installations and service work
- Validate work against company standards, NEC requirements, OEM specifications, and AHJ codes
- Identify defects, safety risks, and compliance gaps; document findings with photos and detailed reporting
- Confirm system readiness for PTO, PVT, and long-term serviceability
Field Representation & Escalations
- Serve as the on-site company representative for customer concerns and escalated service issues
- Interface with customers, service providers, AHJs, and internal teams to drive resolution
Workmanship & Compliance Oversight
- Audit third-party service providers for adherence to SOPs, safety standards, and contractual expectations
- Support enforcement of quality standards and corrective actions for underperformance
- Ensure compliance with licensing requirements and jurisdictional regulations
Disaster Recovery & Surge Support
- Deploy in support of disaster recovery events, grid impacts, and high-volume service needs
- Perform rapid system assessments, triage issues, and support restoration prioritization
- Assist with backlog reduction and targeted field initiatives
Reporting & Insights
- Document inspection results and trends within designated systems
- Provide feedback on recurring issues related to materials, installation quality, and process gaps
- Support KPI tracking tied to quality, first-time resolution, and repeat service drivers
Continuous Improvement
- Identify root causes of repeat visits, partial completes, and failed inspections
- Contribute to SOP development, training initiatives, and process improvements
- Partner cross-functionally to improve field execution and service outcomes
REQUIRED QUALIFICATIONS
- 5+ years of experience in solar, electrical, or field service operations
- Strong knowledge of solar PV systems, energy storage, and residential electrical systems
- Working knowledge of NEC and local jurisdictional requirements
- Experience with field inspections, QA/QC, or technical audits
- Ability to troubleshoot installation and performance issues in the field
- Strong documentation and communication skills
- Valid driver’s license and ability to travel within assigned region 50%
PREFERRED QUALIFICATIONS
- Electrical license or experience working under a licensed qualifier
- Experience with Salesforce Field Service (FSL) or similar platforms
- OSHA 10/30 certification or equivalent safety training
Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.
PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS: To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation. |
Mobility | Standing | 20% of time | Sitting | 70% of time | Walking | 10% of time | Strength | Pulling | up to 10 Pounds | Pushing | up to 10 Pounds | Carrying | up to 10 Pounds | Lifting | up to 10 Pounds | Dexterity (F = Frequently, O = Occasionally, N = Never) | Typing | F | Handling | F | Reaching | F |
| Agility (F = Frequently, O = Occasionally, N = Never) | Turning | F | Twisting | F | Bending | O | Crouching | O | Balancing | N | Climbing | N | Crawling | N | Kneeling | N | | | | | | | |
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The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.
*This target salary range is for CA positions only and should not be interpreted as an offer of compensation.
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