QA Supervisor

Company Profile

At Melaleuca, our mission has remained constant: "Enhancing the Lives of Those We Touch by Helping People Reach Their Goals." For over 40 years, Melaleuca has been at the forefront of the wellness industry-creating safer, more effective products that promote the physical, environmental, financial, and personal well-being of millions worldwide. Known as The Wellness Company, Melaleuca's focus on naturally derived, science-based innovation has led to consistent, profitable growth exceeding $2 billion in annual revenue, with operations in 12 countries and more than 4,000 team members. Recognized by Forbes and USA Today as one of America's top employers, Melaleuca remains debt-free and has never had a layoff in its history. Our people are our greatest asset, and our purpose is simple-help people live more vibrant, healthier, and happier lives.

Overview

At Melaleuca, quality is foundational to our 40 year legacy of manufacturing excellence. The Quality Assurance Supervisor plays a critical leadership role in protecting the integrity of our food, dietary supplement, personal care, and OTC products by ensuring rigorous compliance with FDA regulations and internal quality standards.

Responsibilities

• Quality Systems Oversight
• Support implementation and monitoring of quality systems aligned with FDA, FSMA, SQF, and internal corporate standards.
• Oversee execution of QA programs including:
• Nonconformance and deviation management
• CAPA investigations and effectiveness checks
• Document control and record retention
• Change control review support
• Allergen management, hygiene programs, and GMP compliance
• Ensure robust and compliant batch record review processes for food, supplements, and OTC production.
• Supports internal audits and external inspections as the subject matter expert for all QA systems documentation at the facility level.
• Contribute to the maintenance of the company's food safety plan, hazard analysis and preventive controls.

Operational QA Support

• Provide on floor QA oversight to verify GMP adherence, sanitation practices, and process controls, partnering effectively with operations team to ensure compliance.
• Review in process inspection checks, quality monitoring activities, and production documentation for accuracy and completeness.
• Conduct routine quality walkthroughs to proactively identify and mitigate risks.
• Leads quality tier 2 meetings and is the quality representative at plant tier 2 meetings.
• Ensures tier 1 meetings are effective and there is 2-way communication between Tier 1 and Tier 2 teams.
• Ensures verification and validation is completed for all standards and instruments throughout the plant that are used to generate and ensure quality parameters such as physical lab equipment, scales, metal detectors, X-rays, ATP meters, thermometers, magnets etc.

Team Leadership

• Supervise daily performance of QA Technicians and Inspectors, providing coaching, scheduling, and training support.
• Ensure team competency in sampling, testing protocols, documentation and GMP expectations.
• Generates, analyzes and reports on all QA scorecard data for the plant QA team and programs.

Data, Reporting & Continuous Improvement

• Analyze QA data to identify trends in nonconformances, process deviations, and quality defects.
• Support the creation of dashboards, KPIs, and monthly quality reporting.
• Participate in root cause investigations and implement corrective/preventive solutions.
• Drive continuous improvement initiatives across quality processes and procedures.
• Owns the quick resolution of action notices and product on hold, and lab turnaround time.
• Ensures verification and validation is completed for all standards and instruments throughout the plant that are used to generate and ensure quality parameters such as physical lab equipment, scales, metal detectors, X-rays, ATP meters, thermometers, magnets etc.

Qualifications

• Bachelor's degree in chemistry, food science, biology or other scientific course of study with 3+ years of quality assurance experience within food, dietary supplement, cosmetic, or OTC manufacturing; or equivalent knowledge and abilities gained through 6+ years of work experience in manufacturing of dietary supplements, food or other consumer goods.
• Strong understanding of FDA regulations, GMPs, HACCP, preventive controls, and quality systems.
• Demonstrated experience leading teams in a manufacturing or laboratory environment.
• Excellent attention to detail, documentation accuracy, and organizational skills.
• Excellent management/supervisory skills.
• Excellent math skills (add, subtract, multiply, divide, etc.).
• Statistical and data analysis skills.
• Ability to organize and coordinate projects.
• Ability to perform multiple tasks in a fast-paced setting with efficiency and accuracy.
• Visually be able to distinguish colors, read bottles, product, batch numbers, etc.
• Ability to actively walk and be on their feet for shift duration.
• Ability to climb stairs.
• Ability to handle and move up to 75 lbs. of ingredients or packaging.

Why Melaleuca

Award Winning Culture

• Flexibility is a must in this position; youll become a part of a fast-paced team dedicated to a feel-good lifestyle brand committed to changing lives.
• Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats employees with respect.
• Our employees and their families enjoy company parties and countless discounts around the community.
• We implement a very real open-door policy, and all employees are on a first-name basis-it feels more like a family than a multi-national corporation.
• Melaleucas commitment to its team has been recognized nationally. Forbes has consistently named Melaleuca as one of Americas Best Employers, and one of Americas Best Employers for Women. Additionally, USA Today recognized Melaleuca as one of Americas Best Stores and one of Americas Most Trusted Brands for 2025, a testament to our quality products and customer service.

Safe, Uncrowded, Affordable

• Nestled in the heart of beautiful Eastern Idaho, Idaho Falls is a prosperous and vibrant community, as well as the gateway to recreational paradise.
• This unique setting provides numerous opportunities for total wellness-social, physical, financial, and emotional.
• If you love outdoor activities, this is the place for you, with the Snake River running right through town, the Rocky Mountains dominating the horizon, and Yellowstone National Park less than a 2-hour drive away.

Excellent Compensation

• In addition to a competitive wage, we offer comprehensive benefits for our full-time employees that include all you would expect plus some remarkable surprises, such as a longevity bonus.
• Right here on-site, we provide a fitness center, free concierge service, and an employee restaurant.

The Next Step Is Yours

To apply today, click on the "Apply" button below.