Computer Skills, Consumer Packaged Goods, Customer Satisfaction, Customer Support/Service, Documentation, Driver's License, Employee Benefits, English Language, Expense Management, Field Sales, Hand Tools, High School Diploma, Identify Issues, Insurance, Interpersonal Skills, Multitasking, OSHA, Organizational Skills, People Management, Problem Solving Skills, Property Maintenance, Quality Assurance, Quality Control, Quality Management, Quality Monitoring, Roofing, Safety Training, Service Delivery, Software Patches, Systems Administration/Management, Time Management, Voice Mail, Weatherization, Willing to Travel
The QA Technical Service Representative is responsible for the timely delivery of services as they relate to the quality assurance of Tremco's installed roofing systems within their respective region.
Duties/Responsibilities, Core knowledge:
- Lead Technician performing roof patch and repair as necessary and determined by the Quality Assurance Group on Tremco Incorporated roof systems (BUR, Modified Bitumen, Single Ply, Fluid Applied, etc.).
- Estimate material and labor quantities for roof patch and repair.
- Perform Job Site Inspections as they relate to quality assurance and/or adjustment work.
- Perform detailed roof inspections to diagnose and troubleshoot issues and/or concerns.
- Work with local WTI Field Representatives and/or Supervisors as required or necessary.
- Provide accurate and timely documentation to ensure that all work was completed properly and that the customer is fully satisfied.
- Conduct and foster professional and timely communication (via email, voicemail, in person) with the customers, sales reps, field staff, and internal company personnel on all work-related matters.
- Demonstrate working knowledge of all services provided.
- Perform any other duty and/or project as required or assigned by the QA Assurance Group.
Skills, Qualifications, Experience, Special Physical Requirements:
- High school diploma or GED
- Prior supervisory skills and ability to manage people and tasks
- Prior roofing experience including patch and repair skills
- Knowledge and ability to use basic tools associated with commercial roofing
- Knowledge and experience monitoring and maintaining Quality Control
- Functional computer skills
- Safety training and OSHA knowledge with a commitment to safety at all times
- Understanding and ability to manage expenses
- Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management
- Work independently, as well as in a team environment, to solve problems and delegate assignments
- Excellent customer service skills and ability to build relationships
- Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft) and carry basic hand tools, equipment and/or material up to approx. 100 lbs. over long distances
- Capable of walking along roof top edges (no fear of heights, good balance, etc.)
- Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc.)
- Ability to travel out of town including overnight travel
- Must have transportation and a valid driver's license
- Ability to work weekends and/or holidays if needed
- Ability to pass pre-employment drug test
- Ability to read, write and speak English
The hourly rate for applicants in this position generally ranges between $20 and $33. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Tremco Construction Products Group (CPG) brings together Tremco Incorporated's Commercial Sealants & Waterproofing and Roofing & Building Maintenance operating divisions; Dryvit Systems, Inc.; Nudura Inc.; Willseal; Weatherproofing Technologies, Inc. and Weatherproofing Technologies Canada, Inc.
Structures with Tremco CPG systems are easier to build and maintain, virtually impervious to the elements, and can provide any look desired. Six-sided solutions from Tremco CPG companies deliver demonstrable performance at the lowest possible life-cycle cost, and stop leaks before they happen through ongoing maintenance programs. Building owners gain the peace of mind that comes with industry-leading system warranties - all from a single source platform.
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Tremco illbruck GmbH and Co. KG