QA Test Engineer Contact Center & IVR (Genesys)

Request ID: 103970-1
Title: QA Test Engineer – Contact Center & IVR (Genesys)
Locations:  Cleveland, OH- 100% onsite FROM DAY 1
Duration: 6 Months
Pay Range: $40 - $45/Hour on W2/C2C (All inclusive)

Introduction

We are seeking a dedicated and experienced QA Test Engineer to lead end-to-end testing of contact center and banking applications. This role ensures seamless customer interactions across IVR, voice, and agent-assisted channels.

Required Skills & Qualifications

• Extensive knowledge of IVR call flows, call routing, and CTI integration.
• Experience with SIP/VoIP protocols, ASR, TTS technologies, and DTMF validation.
• Proficiency in SQL/MySQL for backend validation.
• Strong skills in API integrations and end-to-end data flow testing.
• Prior work experience at client or in client's Industry.
• Applicants must be able to work directly for Artech on W2.

Preferred Skills & Qualifications

• Experience with Genesys Inbound Voice and Test Management.
• Knowledge of Ujet, Quest, CRM, and internal banking applications.
• Familiarity with Jira for defect tracking and resolution.

Day-to-Day Responsibilities

• Validate IVR call flows, customer authentication, skill-based call routing, and self-service banking features.
• Test payment processing solutions for various financial products, covering multiple scenarios.
• Collaborate closely with Developers, Business Analysts, Product Owners, and Operations teams in Agile/Scrum environments.
• Participate in test planning, test case development, defect triage meetings, sprint ceremonies, and release readiness assessments.
• Support production deployments and post-release validation activities to ensure system stability.

Company Benefits & Culture

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and inclusive work environment.

For immediate consideration please click APPLY to begin the screening process with Alex.