Proficient in QA testing, HTML, CSS, Java Script and Accessibility Testing tools and certifications (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Numbers & Facts
Location
San Antonio, TX
Industry
Other/Not Classified
Company Size
100 to 499 employees
Skills
CSS (Cascading Style Sheet)unmatched
Coachingunmatched
Corporate Policiesunmatched
Customer Experienceunmatched
HTML (HyperText Markup Language)unmatched
JavaScriptunmatched
Knowledge Baseunmatched
On Callunmatched
Problem Solving Skillsunmatched
Quality Assuranceunmatched
Quality Metricsunmatched
Regulatory Requirementsunmatched
Root Cause Analysisunmatched
Service Level Agreement (SLA)unmatched
Test Toolsunmatched
Testingunmatched
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