QA Warranty Coordinator

About the role


Coordinate Warranty Claim activity between the customer, Engineering and KLSE MFG Plants.


Responsibilities 


·       Knowledgeable of customer’s quality policy to ensure customer satisfaction. 
·       Communicate customer concerns and requirements as needed.
·       Responsible for monitoring field claim status (HMMA, KaGA and module company).
·       Attend field claim investigation and improvement activity per customer request. 
·       Work with KLSE plant staff to consider root cause and counter measure for field claim issues. 
·       Responsible for analysis and refutation of field claim invoice from HMMA, KaGA and module company. 
·       Performs other duties as assigned by Quality Management Team.


Essential Skills


·       Bachelor’s degree (B.A. /B.S.) in related field or equivalent.
·       Four to six years related experience or equivalent.
·       Proficient in Microsoft Office Word, Excel and PowerPoint.
·       Strong organizational, problem-solving, and analytical skills
·       Effectively manage priorities and workflow.


Preferred Skills


·       Automotive background preferred not required.
o   Specifically, vehicles with defects.