TRIGO Global Quality Solutions is seeking to fill three QDL (Quality Delivery Liaison) positions in Greer, SC. (A shift and C shift).Overall PurposeTo be the interface between TRIGO and the customer; evaluate customer needs and concerns and recommend processes and solutions to successfully address them. May Report toSite Manager/Quality Delivery ManagerResponsibilitiesClient relationship & Business developmentEnsure all data transaction between TRIGO based systems and Customer systems are accurate and timelyProvide error-free cross system data and interfacing between TRIGO and Customer where applicableProperly maintain all quality driven documents to meet Customer and TRIGO standards and guidelines, as well as perform all required audits based on Company and Customer guidelines and expectationsEnsure successful customer satisfaction driven by Customer interface for their work order and mission needsResponsible for meeting with Process Partners and Customers as needed to address any and all needs/concernsEnsure all data required by Customer is present to them in the format, condition and timing required, and that system data requirements are accurate and completeProvide work orders and missions that are successfully created and implemented that meet the Customer's and TRIGO's policies and guidelinesResponsible for acknowledging and replying to QSP meetup requests and going to the proposed area as soon as possibleResponsible for being the main intermediary between the Customer and TRIGO OperationsOperationsResponsible for the management of the Quality alerts and processes, and the development of Quality containment activities, as well as controlling containment inventory in Customer systems where applicableResponsible for validating operational output via audits, and acknowledging Work Order/Mission requestsResponsible for initial training of operational team members, and validating through demonstration by the operational team member that instructions are clear and understoodProvide timely reaction to all quality defects with appropriate action to prevent reoccurrenceCoordinate with Operations and QSPs to determine reasonable cost matrix classifications of inspection/reworkOrganization & ManagementResponsible for the creation and maintenance of Work Orders in TRIGOAPPS that are accurate, complete, concise, replicable and updated as neededResponsible for the creation, maintenance and awareness of quality alertsResponsible for the cycling of quality alerts (SAP) every 30 days or $10,000-$15,000Responsible for effective SAP transactionsEnsure appropriate cycle times for all Work orders/Missions are identified, and are maintained and updated as required Responsible for Change Requests, as well as the subsequent Work Order updates and retraining of the operational teamResponsible for creating SRI and updating its attributes (qCat)Responsible for blocking and releasing materialResponsible for stopping Work Orders and coordinating with Operations accordinglyTechnical Perform justification and validation of time studies versus actual time required and ensure time studies are accurate and updated as neededMaintain compliance with auditing process/procedures and validationsProduce initial validation of associate training for each work order/mission createdEnsure all quality alerts/notifications address proper part numbers and classifications and are accurate and address the topics at handMaintain and update customer and TRIGO based system attributesResponsible for REMOFI of yard carsMaintain accurate parking lot locations for the yard cars using Excel spreadsheetResponsible for accurate and on time supplier data in all Supplier Direct work ordersSRIs that contain all QDL responsible attributesOther Any other duties as assignedKnowledge, skills, abilitiesHard SkillsFamiliarity of the Windows PC and browser environments Process orientedHigh-level Microsoft Office capability, including email, Word, and ExcelHigh-level communication skillsTechnical writing capabilitiesValues & attitudesGlobal team spirit Team playerCaring for peopleOpen-mindedExcellence ReactiveResilient to pressureRigorousCustomer focus Client orientedReliable & trustworthyFlexibleInitiative AutonomousInnovativeDaringWork experienceOverall recommendations Quality based background SAP experience preferred Education backgroundOverall recommendations Undergraduate Degree preferred About TRIGO Global Quality SolutionsFounded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries.TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.TRIGO Global Quality Solutions appreciates receiving all expressions of interest; however, only those candidates invited for an interview will be contacted.
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