QM Administrative Assistant

Charlotte Behavioral Health Care is seeking a part-time Administrative Assistant to support our Quality Management (QM) Department. This position plays a key role in supporting compliance, accreditation, data tracking, and quality improvement activities across the organization.

The idealcandidate is highly organized, detail-oriented, professional, and comfortable working with sensitive and confidential information in a behavioral health environment.

Key Responsibilities

• Provide day-to-day administrative support to the QM team.
• Assist with AHCA, CARF, DCF and other auditing and monitoring activities.
• Accurately enter, track and maintain data related to quality and risk events.
• Collect, enter, and maintain data for satisfaction surveys.
• Prepare and submit required reports.
• Support the development of quarterly and annual reports.
• Process and track policy and procedure updates.
• Prepare meeting agendas and complete meeting minutes.

• Employee Assistance Program (EAP)
• 403b Retirement Plan, with 9% employer contribution for those who meet eligibility requirements.
• Tuition reimbursement, Public Service Loan Forgiveness (PSLF) eligible, and Health Resources and Services Administration (HRSA) loan repayment eligible for qualifying staff.

• High school diploma or equivalent; associate degree or coursework in healthcare administration, business administration, or a related field will be given preference.
• One (1) year of administrative support experience, preferably in a healthcare, behavioral health, or regulated environment.
• Familiarity with AHCA, CARF, DCF, or managing entities preferred.
• Ability to pass a level II Background clearance and drug test.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn internal systems.