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Qualified Professional (QP)

COMPASSIONATE HOME CARE LLC

Greenville, NC

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JOB DETAILS
SKILLS
Background Investigation, Business Performance Management, Calendar Management, Clinical Monitoring, Clinical Support, Coaching, Communication Skills, Documentation, Documentation Review, Documentation Standards, Driver's License, Follow Through, Incident Response, Internet Service Providers, Leadership, Lift/Move 25 Pounds, Medicaid, People Management, Performance Reviews, Plan Meetings, Problem Solving Skills, Project Tracking, Quality Assurance, Quality Management, Regulations, Risk Analysis, SED Text Editor, Service Delivery, Staff Requirements, Telehealth, Time Management, Training/Teaching, Willing to Travel
LOCATION
Greenville, NC
POSTED
16 days ago
Reports To: Executive Director / Agency Leadership


Supervises: Paraprofessionals (ITS, CLS, Respite, AFL staff)


Role Overview


The QP oversees service delivery, ensures documentation meets regulatory standards, supervises paraprofessionals, and monitors client progress according to the PCP/ISP. The QP ensures high-quality services that meet Medicaid, state, and agency requirements.


Core Responsibilities


1. Clinical Oversight


  • Review and monitor PCPs/ISPs for accuracy and compliance.

  • Ensure services match the goals, interventions, and authorized hours in the PCP/ISP.

  • Adjust plans or request updates when client needs change.

2. Staff Supervision


  • Conduct monthly supervision with paraprofessionals (minimum 1 hour).

  • Review documentation, interventions, and staff performance.

  • Provide coaching and training to improve skill-building, engagement, and compliance.

  • Address performance concerns and follow agency protocols.

3. Client Monitoring


  • Complete required monthly client check-ins.

  • Track progress on goals, outcomes, and barriers.

  • Verify that the client receives services according to the plan and schedule.

  • Ensure client rights, safety, and dignity are always protected.

4. Documentation & Compliance


  • Approve or review staff notes, correcting errors before submission.

  • Ensure all notes include:

    • intervention

    • goal targeted

    • duration

    • effectiveness

    • staff signature

  • Submit timely QP documentation, supervision notes, and monthly reports.

  • Ensure all services follow NC Medicaid, 1915(i), and agency standards.

5. Coordination of Care


  • Communicate with care managers, guardians, natural supports, and other providers.

  • Attend treatment planning meetings, revisions, and interdisciplinary team meetings.

  • Document all coordination of care contacts.

6. Training & Support


  • Ensure paraprofessionals complete mandatory training and remain competent.

  • Provide guidance on crisis response, documentation, service delivery, and ethics.

  • Assist staff with understanding service definitions (ITS, CLS, etc.).

7. Quality Assurance


  • Participate in audits, monitoring reviews, and internal quality improvement.

  • Identify risks, gaps, or errors in service delivery and correct them promptly.

  • Ensure service authorizations, consents, and required forms remain current.

Essential Tasks


  • Monthly supervision with each staff

  • Monthly client contact and monthly summary

  • Review and approve staff documentation

  • Update service plans or request changes when needed

  • Respond to incidents, reports, or concerns

  • Ensure staff follow person-centered practices

  • Participate in meetings, training, and agency updates

  • Provide clinical support and problem-solving strategies to staff

Qualifications


  • Bachelor’s or Master’s degree (Human Services field or equivalent per NC Medicaid rule)

  • Minimum 2 years of experience with MH/I/DD/SE/SED/SPMI population

  • Knowledge of NC service definitions, 1915(i), and Medicaid requirements

  • Clean background check, HCP registry, and OIG list

  • Valid driver’s license and reliable transportation

  • Strong documentation and communication skills

Performance Expectations (85% Compliance Target)


  • Timely and accurate notes, supervision, and reports

  • Active participation in training and quality improvement

  • Positive feedback from clients, staff, and partners

  • Consistent follow-through on clinical oversight

  • Documented improvement in staff performance and client outcomes

Physical & Work Requirements


  • Ability to travel to client homes, community locations, and agency office

  • Able to complete in-person and telehealth visits

  • Occasional lifting up to 25 lbs

  • Flexible scheduling depending on client and staff needs


About the Company

C

COMPASSIONATE HOME CARE LLC

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