Accidental Death and Dismemberment (AD&D), Analysis Skills, Biology, Communication Skills, Continuous Improvement, Corrective and Preventative Action (CAPA) Systems, Cross-Functional, Data Analysis, Data Quality, Dental Insurance, Distribution Channel, Documentation, Environmental Chemistry, Environmental Health, Food Delivery, Food Microbiology, Food Quality, Food Safety, Food Science, Food and Beverage Industry, Health Department, Incident Management, Industry/Trade Analysis, Insurance, Laboratory Testing, Lift/Move 40 Pounds, Maintain Compliance, Menu Development, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Nutrition, Operational Strategy, Organizational Skills, Performance Analysis, Pest Control, Prescription Drugs, Process Improvement, Product Management, Product Testing, Quality Assurance, Quality Management, Regulations, Resolve Customer Issues, Restaurant, Retail, Sanitation, Scorecarding, ServSafe Certification, Standard Operating Procedures (SOP), Supply Chain, Support Documentation, Team Player, Telemedicine, Traceability, Trend Analysis, Vendor/Supplier Evaluation, Vendor/Supplier Management, Vision Plan, Willing to Travel
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Quality Analyst
Location: 3500 Lacey Road, Downers Grove, IL
Brand: Cooper''s Hawk
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Ready to be part of something extraordinary? At Cooper's Hawk, connection is at the heart of everything we do, and we're looking for passionate people to join us. When you become part of our team, you step into a collaborative, supportive culture built on Uncompromising Hospitality, where standards and genuine care come together to create something truly unforgettable. As we continue our exciting journey, you'll help us deliver unforgettable experiences to our Wine Club Members and the entire Cooper's Hawk community. Join us, and let's turn moments into lasting memories.
Cooper's Hawk Winery & Restaurants is seeking a Quality Analyst to support our commitment to delivering safe, high-quality food and exceptional guest experiences. This role is responsible for maintaining quality and food safety documentation, working with suppliers and distributors, analyzing quality data, and driving continuous improvement initiatives. The QA Analyst will collaborate with cross-functional teams to ensure quality, food safety, and sanitation objectives are met and brand standards are upheld.
This position will be part of the Supply Chain team and is located at the Restaurant Support Center in Downers Grove, IL.
How You Will Succeed:
- Manage quality assurance and food safety documentation for all food and beverage categories, including specifications, labeling, allergen and nutritional data, and supplier third-party audits.
- Develop and enhance vendor performance tracking systems and scorecard programs for suppliers and distributors.
- Conduct routine product evaluations by sampling items from distribution and verifying compliance with specifications.
- Investigate product quality complaints and coordinate resolution efforts with suppliers and distributors.
- Monitor and analyze data trends related to distribution incident reports, credits, third-party restaurant audits, health department inspections, and pest control escalations.
- Collaborate with suppliers and distributors to ensure compliance with FSMA 204 Traceability requirements.
- Serve as a power user for Cooper's Hawk systems including Arrowstream, Smartsheets, and the incident management system.
- Identify and implement opportunities to leverage technology for improved data quality, operational efficiency, and team effectiveness.
- Create and review SOPs and documentation supporting quality and food safety initiatives.
- Assist in managing product withdrawals, recalls, and mock recall exercises; serve as backup Recall Coordinator.
- Partner with the Culinary team to ensure allergen and nutritional data accuracy.
- Stay current on industry trends, regulatory changes, and emerging risks to proactively adapt quality systems.
- Perform other duties and responsibilities as assigned.
What You'll Need:
- Must represent Cooper's Hawk values.
- Bachelor's degree in Biology, Chemistry, Environmental Health, Food Science, Microbiology, or a related field.
- Minimum of 3 years of experience in food quality assurance or food safety roles.
- Strong working knowledge of QA principles and regulatory frameworks including HACCP, FSMA, GFSI, SOPs, SSOPs, CAPA, nutrition, allergens, and lab testing.
- Certifications preferred: HACCP, PCQI, ServSafe (or equivalent).
- Excellent planning, organizational, and communication skills.
- Ability to work independently and collaboratively within cross-functional teams.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Physical ability to lift product sample cases up to 40 lbs.
- Occasional travel (<10%) for supplier visits may be required.
Compensation Range: $75,000 - $85,000. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.
What You'll Get:
- Incredible Discounts:
- Monthly Dining Allowance
- 50% Dining and Carryout
- 40% Retail Wine
- 20% Retail and Private Events
- Monthly Complimentary Wine Tasting for Two
- Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
- Company Matching 401(k) Retirement Savings Plan
- Flexible Savings Accounts- Health and Dependent Care
- Health Savings Account
- Long-Term Disability; Voluntary Short-Term Disability
- Basic Life and AD&D Insurance (with option to purchase additional coverage)
- Paid Parental Leave
- Highly Competitive Pay plus Team Member Incentives & Rewards
- Paid Time Off
- Milestones Recognition Program
- Complimentary Gym Membership in RSC Building
- Hybrid Work Week (3 days in office, 2 days remote, depending on role)
Cooper's Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper's Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.
The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.
About Us
Cooper''s Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper''s Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we''ve brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper's Hawk, we're bringing the vibrant flavors of Rome to them as well. Together, we're creating a lifestyle brand like no other.
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Cooper's Hawk Winery & Restaurants, Inc.
After four years of planning and construction, Cooper’s Hawk Winery & Restaurant opened in 2005 in Orland Park, a south suburb of Chicago. The concept was unique. We would create a signature menu with a selection of dishes designed to pair perfectly with our own Cooper’s Hawk wines, made in our own private winery. With sophisticated food and exceptional wines, our concept was born.
The Cooper’s Hawk concept includes four distinct components: an upscale casual dining restaurant, full-service bar, private barrel-aging room, and Napa-style tasting room and retail gift store…all under one roof. Each Cooper’s Hawk location is distinctive in layout and décor, but carries the same warmth and elegance that guests have come to expect.