Sign upLog in

Quality Analyst

Artech

Frederick, MD

Apply
JOB DETAILS
SKILLS
Agile Programming Methodologies, Analysis Skills, Coaching, Cross-Functional, Customer Support/Service, Customer/Client Research, Data Analysis, Decision Support, External Audit, Financial Analysis, Financial Services, Insurance, Internal Audit, Maintain Compliance, Operational Strategy, Performance Analysis, Performance Metrics, Pivot Tables, Process Improvement, Quality Assurance, Quality Assurance Methodology, Quality Management, Regulatory Compliance, Reporting Dashboards, Retirement Plan, Risk, Risk Management, Software Development Lifecycle (SDLC), Testing, Transaction Processing/Management, Trend Analysis
LOCATION
Frederick, MD
POSTED
Today
Quality Analyst

The Performance Quality Analyst is responsible for ensuring high standards of service quality, operational consistency, and risk mitigation within the Institutional Retirement Client Services function. This role focuses on quality assurance, performance monitoring, and data-driven insights to support fair customer outcomes and continuous process improvement.

Required Skills & Qualifications
  • 5-10 years of experience in Quality Assurance, Operations, or Risk Control roles
  • Experience in financial services, insurance, or pensions (preferred)
  • Bachelor's degree in Business, Finance, Analytics, or related field
  • Strong proficiency in data analysis and reporting
  • Advanced Client Excel skills (pivot tables, formulas, data analysis)
  • Experience with QA tools, dashboards, or reporting platforms
  • Understanding of quality frameworks, audit processes, and controls
  • Prior work experience at client or in client's Industry

Applicants must be able to work directly for Artech on W2

Preferred Skills & Qualifications
  • Experience in financial services / insurance domain
  • Strong documentation and reporting skills
  • Understanding of SDLC and Agile methodologies
Day-to-Day Responsibilities
  • Conduct quality assurance (QA) assessments and control testing in adherence to the company's Quality Framework
  • Evaluate transactions, processes, and service interactions for accuracy, compliance, and consistency
  • Monitor individual and team performance metrics
  • Identify trends, process gaps, and risk areas
  • Develop insights to improve service quality and operational efficiency
  • Provide clear, structured, and constructive feedback to analysts and team members
  • Partner with managers to deliver coaching sessions and improvement plans
  • Analyze customer data, QA results, and performance trends
  • Prepare and present actionable insights and dashboards for stakeholders
  • Support decision-making through data-driven recommendations
  • Collaborate with cross-functional teams to identify, test, and implement process improvements
  • Ensure adherence to regulatory, compliance, and internal risk standards
  • Participate in internal and external audits
  • Identify and escalate potential control gaps and compliance risks
Company Benefits & Culture
  • Competitive salary and benefits package
  • Opportunities for professional development and growth
  • Supportive and inclusive work environment

About the Company

A

Artech

Resume Resources

Free Resume TemplatesFree Resume Builder