Quality Analyst II, Flex I&O

Amazon.com Inc

Tempe, AZ

JOB DETAILS
SKILLS
Analysis Skills, Auditing, Continuous Improvement, Detail Oriented, Maintain Compliance, Performance Metrics, Procedure Development, Process Improvement, Quality Management, Quality Metrics, Service Level Agreement (SLA), Trend Analysis
LOCATION
Tempe, AZ
POSTED
29 days ago

Amazon Flex Investigation and Offboarding (Flex I&O) is looking for a Quality Analyst to ensure compliance and maintain the highest standards across our investigation operations. This pivotal role involves conducting meticulous audits of cases, identifying trends, and driving continuous improvement in quality and performance. The ideal candidate will demonstrate exceptional attention to detail, analytical rigor, and adaptability in response to evolving business needs. This role is open in Tempe, Arizona at the PHX12 location.

Key job responsibilities

  • Conduct thorough audits of Flex cases to ensure stringent compliance and uphold high standards.
  • Analyze audit findings to identify positive and negative trends, proposing actionable solutions to enhance performance and quality.
  • Take ownership of quality issues, offering high-quality solutions and championing proactive improvements.
  • Exhibit excellent analytical skills to review cases and provide well-informed feedback to Investigation Specialists.
  • Demonstrate technical competence and self-motivation, thriving in a fast-paced team environment with minimal supervision.
  • Display flexibility by supporting additional tasks, deep dives, and escalations as needed.
  • Ensure compliance with established procedures and Service Level Agreements (SLAs) while achieving and maintaining high-quality and performance metrics.

About the Company

A

Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles

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