Quality Analyst

Job Title: Quality Analyst

Location: Milwaukee, WI (Lewis Center, 615 E. Michigan Street, 53202)

Duration: Contract - 6 months

Pay Range: $20/hr $24/hr (W2)

Job ID: 406883

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Quality Analyst to join our dynamic team within U.S. Bank Global Fund Services Transfer Agency. The ideal candidate will have strong experience in quality analysis within financial services or mutual fund operations and a proven ability to evaluate work against timeliness, accuracy, and productivity standards while ensuring regulatory compliance.

Responsibilities:

• Monitor and evaluate the quality of work against timeliness, accuracy, and productivity standards.
• Document quality issues, performance measures, and quality improvements for management review.
• Provide input for training and feedback to employees to support continuous improvement.
• Ensure compliance with internal policies and regulatory standards, guidelines, and procedures.
• Independently analyze complex cases requiring advanced review and judgment; resolve quality control issues.
• Verify processing of shareholder transactions, financial and non-financial, for accuracy and completeness.
• Analyze new account setups and maintenance for correctness and required documentation.
• Review shareholder correspondence for content, clarity, grammar, and typographical accuracy and/or review Contact Center transactions for caller verification.
• Communicate discrepancies to appropriate parties and maintain team standards for volume and accuracy.
• Participate in a culture of continuous improvement and risk-based thinking aligned to ISO 9001.

Required Skills & Qualifications:

• Detail orientation with strong critical thinking and problem-solving skills.
• Effective verbal and written communication with collaboration skills across teams.
• Proficient computer skills, especially Microsoft Office applications.
• Good knowledge and understanding of products and services applicable to Mutual Funds.
• Minimum education: High school diploma or equivalent.

Preferred Skills:

• Undergraduate degree in business or related field, or equivalent work experience.
• One to two years of experience in quality analysis and measurement or mutual fund operations.
• Knowledge of productivity and accuracy standards in mutual fund operations.

Work Environment & Logistics:

• Onsite five days a week for training; hybrid work may be possible based on role factors.
• In-person interviews preferred. Training will require additional onsite presence.
• No overtime available; maximum 40 hours per week.
• Parking available at cost.
• Potential for temp-to-perm based on performance and fit.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.