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Quality Analyst Shipping Support

ICONMA, LLC

Whiteland, IN

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JOB DETAILS
SALARY
$26.16–$29.16 Per Hour
SKILLS
Administrative Skills, Analysis Skills, Claims Processing, Communication Skills, Computer Skills, Continuous Improvement, Cross-Functional, Customer Relations, Customer Support/Service, Data Analysis, Data Entry, Detail Oriented, Establish Priorities, Health Plan, Lift/Move 35 Pounds, Microsoft Excel, Microsoft PowerPoint, Operational Support, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Root Cause Analysis, Team Player, Technical Leadership, Third-Party Logistics (3PL), Time Management, Warehousing, Writing Skills
LOCATION
Whiteland, IN
POSTED
2 days ago
Our Client, a Global Power Technology Leader company, is looking for a Quality Analyst – Shipping Support for their Whiteland, IN location.
 
Responsibilities:
  • Support onsite Client team by collaborating with the 3PL employees and internal Client customers related to shipping discrepancy claims.
  • Investigate shipment discrepancies, determine root causes, and implement preventive measures to ensure ongoing quality and compliance.
  • Support customer claims process and co-ordinate between shipping office and claims analyst team.
  • Actively support the Quality team with additional activities as needed to meet quality targets and drive continuous improvement.
  • Support oversight and administration of the returnable container program on behalf of Client.
 
Requirements:
  • Ability to occasionally lift up to 35 lb. as required to support operational activities.
  • Work is performed in both office and warehouse environments and may require walking and standing on the shop floor within a large warehouse environment.
  • Strong ability to prioritize tasks, manage competing deadlines, and maintain attention to detail in a fast-paced environment.
  • Excellent verbal and written communication skills with a customer-focused mindset.
  • Strong computer skills and data analysis skills.
  • Demonstrated experience with data entry, report generation, and office productivity tools (e.g., Microsoft Excel, PowerPoint, databases).
  • Ability to handle sensitive information with professionalism and discretion.
  • Strong organizational and problem-solving skills.
  • Experience working cross-functionally with internal teams and external stakeholders with a collaborative mindset.
  • Ability to explain complex topics clearly to diverse audiences.
  • College Degree Preferred
 
Why Should You Apply?  
 

About the Company

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ICONMA, LLC

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