Quality Analyst

Key Responsibilities

Quality Data, Analysis & Reporting

• Collect, analyze, and interpret quality and operational data to identify trends, risks, and improvement opportunities
• Track and report key performance indicators (KPIs) such as PPM, defect rates, returns, SCARs, corrective actions, and process performance
• Develop dashboards and visual tools to support management decision-making

Continuous Improvement & Process Optimization

• Identify and lead continuous improvement opportunities related to product quality, inspection methods, warehouse processes, and supplier performance
• Support and participate in Lean, Kaizen, and structured problem-solving initiatives
• Facilitate root cause analysis using methodologies such as 5 Whys, Fishbone, Pareto, and A3
• Partner with Operations and Warehouse teams to reduce waste, variation, and rework
• Measure and validate the effectiveness of improvement actions using data and KPIs
• Recommend process, tooling, or system improvements to prevent recurrence of quality issues

Supplier & Product Quality Support

• Analyze supplier quality performance and identify improvement opportunities
• Support supplier corrective action requests (SCARs) and verify long-term effectiveness
• Assist with incoming inspection strategies and risk-based inspection approaches

Corrective & Preventive Actions

• Drive corrective and preventive action processes from problem identification through closure
• Track action items, due dates, and effectiveness checks
• Ensure corrective actions are aligned with prevention and continuous improvement principles

Customer & Internal Quality Support

• Support customer quality issue investigations and data-driven resolution
• Analyze customer returns and complaints to identify systemic improvement opportunities
• Collaborate cross-functionally to improve customer satisfaction and quality consistency

Documentation, Systems & Compliance

• Maintain quality documentation, records, and improvement logs
• Support internal audits and quality system compliance (e.g., ISO 9001, IATF 16949)
• Assist in updating procedures, work instructions, and standard work resulting from improvement initiatives

Qualifications

Required

• Associate’s or Bachelor’s degree in, Manufacturing, Supply Chain, or related field, or equivalent experience
• 2–4 years of experience in quality, continuous improvement, or operational excellence roles
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Excel and basic data visualization/reporting tools

Skills & Competencies

• Continuous improvement mindset
• Data-driven decision making
• Cross-functional collaboration
• Process mapping and analysis
• Strong written and verbal communication skills