Job Description
- Develop comprehensive test strategies, test plans, test cases, and test scripts for Genesys Cloud CX and Dynamics 365 solutions.
- 5+ years of Quality Assurance and Software Testing experience.
- 2+ years working on Contact Center, CRM, or Customer Service platforms.
- Experience testing enterprise SaaS applications.
- Experience supporting Agile/Scrum delivery environments.
- Define functional, integration, system, regression, performance, and UAT testing approaches.
- Ensure traceability between business requirements, user stories, and test cases.
- Participate in requirement reviews and design walkthroughs to identify test scenarios early in the development lifecycle.
- Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, and retrospectives.
- Functional and integration testing MS Dynamics 365 features and Genesys CX (Call routing, IVR flows etc.)
- Log, track, prioritize, and retest defects using Azure DevOps. Work with development teams to troubleshoot and resolve issues.
Numbers & Facts
| Location | Atlanta, GA (Remote) |
Skills
Acceptance Testingunmatched
Agile Programming Methodologiesunmatched
Analysis Skillsunmatched
Backlog Prioritizationunmatched
Bug Tracking/Defect Managementunmatched
Call Centersunmatched
Call Routingunmatched
Cloud Computingunmatched
Customer Relationship Management (CRM)unmatched
Customer Support/Serviceunmatched
DevOpsunmatched
Functional Testingunmatched
Genesys Solutionsunmatched
Identify Issuesunmatched
Integration Testingunmatched
Microsoft Dynamicsunmatched
Microsoft Windows Azureunmatched
Performance Testingunmatched
Problem Solving Skillsunmatched
Product Lifecycleunmatched
Scrum Project Management and Software Developmentunmatched
Software Testingunmatched
Software as a Service (SaaS)unmatched
Sprint Planningunmatched
Standup Meetingsunmatched
Strategic Planningunmatched
Team Playerunmatched
Test Caseunmatched
Test Scenariounmatched
Test Scriptsunmatched
Test Strategyunmatched
Testingunmatched
Traceabilityunmatched
Voice Response Systemsunmatched
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