Quality Associate 1

Description

RESPONSIBILITIES

• Support the administration of Thorne's Quality Management System (QMS), including Change Control, Corrective and Preventive Actions (CAPA), Deviations, Nonconforming Materials (NCM), customer complaints, and document control activities.
• Assist in coordinating third-party product certification activities by gathering documentation and communicating with certification bodies, contract manufacturers, and internal stakeholders.
• Support the stability program by coordinating sample submissions, maintaining documentation, and assisting with stability data collection and reporting.
• Assist with customer complaint investigations by collecting information, documenting findings, and supporting timely resolution.
• Maintain, organize, and update quality documentation, including Standard Operating Procedures (SOPs), controlled forms, and quality records.
• Participate in internal audits and inspections while supporting audit preparation and follow-up activities.
• Assist in reviewing new products, processes, and documentation to help ensure compliance with GMP requirements and internal quality standards.
• Generate routine quality reports, KPI metrics, and status updates to support quality system monitoring.
• Complete ERP and ETQ transactions related to quality processes and maintain accurate electronic records.
• Collaborate with cross-functional teams to support quality initiatives and continuous improvement efforts.
• Maintain compliance with GMP, FDA, OSHA, and all applicable company policies and regulatory requirements.
• Escalate quality concerns or potential compliance issues to appropriate team members and support timely resolution.
• Perform other duties as assigned.

WHAT YOU NEED

• High school diploma or GED required; Associate's or Bachelor's degree in a scientific discipline, Quality, Manufacturing, or a related field preferred.
• 0–2 years of experience in Quality Assurance, Manufacturing, Laboratory Operations, Regulatory Affairs, or a related field preferred.
• Internship, co-op, or experience within a GMP-regulated manufacturing environment is a plus.
• Familiarity with quality management systems or regulated manufacturing environments is preferred.

• Basic understanding of Good Manufacturing Practices (GMP) and quality system principles.
• Ability to interpret Standard Operating Procedures (SOPs), work instructions, and technical documentation.
• Proficiency with Microsoft Office Suite and willingness to learn ERP and electronic Quality Management Systems (eQMS), such as ETQ.
• Ability to prepare accurate documentation, reports, and quality records.

• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time management skills with the ability to prioritize multiple assignments.
• Strong verbal and written communication skills.
• Ability to work collaboratively in a cross-functional team environment while developing independent decision-making skills.
• Demonstrated initiative, curiosity, and a willingness to learn new quality systems and regulatory requirements.
• Analytical problem-solving skills with the ability to recognize and escalate quality concerns appropriately.
• Adaptability and a commitment to continuous improvement in a fast-paced manufacturing environment.

WHAT WE OFFER

• Competitive compensation
• 100% company-paid medical, dental, and vision insurance coverage for employees
• Company-paid short- and long-term disability insurance
• Company- paid life insurance
• 401k plan with employer matching contributions up to 4%
• Gym membership reimbursement
• Monthly allowance of Thorne supplements
• Paid time off, volunteer time off and holiday leave
• Training, professional development, and career growth opportunities