Quality Associate

Summary

The Quality Associate reviews heat treat work for compliance to specification requirements. They interface with customers to communicate issues, status updates, and works to resolve those issues. They own the quality withhold area where they coordinate rework with internal and external stakeholders. They work on improvement projects to support their coworkers.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Perform final quality review of customer orders to ensure compliance with specifications, documentation completeness, and accuracy prior to shipment.
• Compile and prepare special process certification packets, including all required customer documentation, certifications, and test reports.
• Communicate quality-related issues, testing delays, or documentation requirements with customers in a clear and timely manner.
• Prepare purchase orders for external testing services; coordinate logistics and scheduling with outside labs; ensure timely delivery of test results.
• Provide outside testing schedules and updates to customer service and production teams to support accurate planning and delivery timelines.
• Collaborate with production personnel to identify, investigate, and resolve internal quality concerns; support process improvement initiatives and maintain alignment with quality standards.
• Own the nonconformance and rework process; ensure resolution and documentation.
• Participates in continuous improvement efforts.
• Assists with write up of commercial orders.
• Supports corrective action program to address deficiencies.
• Maintains punctual, regular, and predictable attendance.

EDUCATION and/or EXPERIENCE

One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Stack Metallurgical Services, LLC offers a full range of benefits which include:

• Medical/Dental/Vision

• Flexible Spending Account

• Health Savings Account

• Short term and long-term disability

• Basic Life and AD&D Insurance

• 401(k) with match

• Employee Assistance Program

• Paid Holidays

• Paid Time Off

• Tri-Met Bus Pass Subsidy