Quality Assurance Administrator (WMS2) - Olympia

Quality Assurance Administrator (WMS2) - Olympia

Salary

$95,568.00 - $119,460.00 Annually

Location

Thurston County - Olympia, WA

Job Type

Full Time - Permanent

Remote Employment

Flexible/Hybrid

Job Number

2026-05645

Department

Dept of Children, Youth, and Families

Division

Juvenile Rehabilitation: Operations & Programs

Opening Date

07/15/2026

Closing Date

7/29/2026 11:59 PM Pacific

• Description
• Benefits

Description

Our vision is to ensure that "All Washingtons children and youth grow up safe and healthy, thriving physically, emotionally, and educationally, nurtured by family and community".

Job Class: Quality Assurance Administrator (WMS2)

Location: Olympia, WA

Closes: Wednesday, July 29, 2026

Salary: $95,568 - $119,460 Yearly.

The Department of Children, Youth and Families (DCYF) is looking for a Quality Assurance Administrator that will have a statewide role of development, management, and oversight of the quality assurance program for Juvenile Rehabilitation's (JR) residential programs. This position provides strategic planning around model fidelity and performance improvement. This position currently supervises three Quality Assurance Managers with the potential of additional direct reports related to quality assurance, as the Performance Improvement portion of this division is developed.

Click here to learn more about DCYF.

The Opportunity:

Youll lead a dedicated team of Quality Assurance Managers. Were a collaborative, mission-driven division, where quality assurance, training, policy, and intervention all work side by side. Youll provide expert consultation directly to JR leadership, superintendents, and program administrators, and your analyses will inform executive-level decisions statewide. The position is based at our Olympia headquarters at 1500 Jefferson St. SE, with a Monday-Friday, 8:00 to 5:00 schedule. We support flexibility through telework and flextime, balanced with periodic statewide travel to observe our residential programs in person. What makes this role stand out is the combination of strategic influence and genuine purpose. As JRs subject matter expert on our residential treatment model, youll often work in new and evolving territory, with room to innovate rather than just follow precedent. If you want a leadership role where quality assurance directly strengthens the safety, consistency, and effectiveness of services for young people, wed love to hear from you.

Some of what youll do:

• Provide ongoing quality assessments (Environmental Adherence and other relevant assessments) to ensure effective implementation and sustained adherence to JR's residential treatment model across all residential programs.
• Design, develop, and monitor standards, assessment tools, and evaluation processes related to JR's residential treatment model and its various modes of service delivery.
• Provide technical assistance and oversight of programmatic consultation for Superintendents, Regional Administrators, and Community Facility Administrators.
• Supervise and support the professional development of Quality Assurance Managers.
• Develop performance measures for JR and establish processes for data collection, analysis, and reporting.
• Analyze data and prepare reports to inform management decisions and improve service delivery processes.
• Maintain and model the highest level of competency in JR's residential treatment model, including the ability to demonstrate fidelity across all modes of service delivery.

Required qualifications:

• A Bachelor's degree in Social Sciences, Social Services, Public Administration, or a closely related.
• Five years of professional experience in a social service setting, particularly related to quality assurance of therapeutic environments in secure settings.
• Advanced knowledge and experience in juvenile justice, including evidence-based prevention and intervention methods, the juvenile justice continuum of care, and the role of quality assurance in treatment programs.
• Professional experience applying, monitoring, or evaluating evidence-based practices within residential, behavioral health, or juvenile justice settings.
• Experience supervising professional staff and supporting staff development related to program standards, assessment reliability, and quality assurance practices.
• Experience developing or implementing program standards or fidelity monitoring processes.
• Experience analyzing data, applying basic inter-rater reliability practices, and preparing reports for leadership decision-making.

Knowledge of:

• JR's residential treatment model and other evidence-based interventions used within juvenile justice settings
• Evidence-based programs designed to reduce recidivism.
• Statewide performance management practices, guidelines, and reporting expectations.
• Best practices for addressing adolescent behavioral health needs.
• Quality assurance principles, fidelity monitoring, and methods for evaluating the effectiveness of evidence-based treatment models.
• Basic statistical concepts and data interpretation.
• Strategic planning, system development, and organizational improvement processes.
• Relevant RCWs and WACs governing juvenile justice.
• Cultural competency.

Skills and Abilities:

• Communicate clearly and effectively in both written and verbal formats, including the ability to present complex information in a professional and objective manner.
• Build and maintain effective working relationships with diverse groups, agencies, and stakeholders.
• Interpret and apply research, best practices, and emerging literature to inform program development and quality assurance.
• Provide expert consultation and guidance on evidence-based practices and quality assurance systems.
• Support staff development, coach teams, and ensure reliability and consistency in assessment and quality assurance processes.
• Analyze data, identify trends, and translate findings into actionable recommendations for leadership.
• Apply cultural responsiveness and equity-focused practices in program development and service delivery.

In addition to those required qualifications, our ideal applicant will also have some or all of the following:

A Master's degree in Social Sciences, Social Services, Public Administration, or a closely related field and five years of professional experience in a social service setting, particularly related to quality assurance of therapeutic environments in secure settings.

OR

Seven years of professional experience in a social service setting, particularly related to quality assurance of therapeutic environments in secure settings.

How do I apply?

Complete your applicant profile and attach the following documents:

• Letter of interest describing how you meet the specific qualifications for this position.
• Current resume detailing experience and education.

Supplemental Information:

The Department of Children, Youth, and Families (DCYF) is committed to Washington's children and youth growing up safe, healthy, and thriving. We invite all candidates to join us in our mission to create a diverse and equitable workplace that reflects the communities we serve. If you are excited about this role but you believe that your education and/or experience might not align perfectly with every qualification in the job posting, we encourage you to apply anyway.

The Department of Children, Youth, and Families (DCYF) is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability.

Applicants selected for an interview are required to pass a national fingerprint background check and complete a questionnaire mandated by the Prison Rape Elimination Act (PREA) inquiring about any sexual misconduct. Information from the background check will not necessarily preclude employment but is considered in determining the applicants suitability and competence to perform in the job.

This position requires at least two years of driving experience and a valid driver's license.

If you have any questions pertaining to this recruitment or if you would like to request an accommodation throughout the application/interview process, contact the Talent Acquisition Specialist. If youre experiencing technical difficulties creating, accessing or completing your application, call NEOGOV toll-free at (855)524-5627 or email support@neogov.com.

Persons needing accommodation in the application process or this announcement in an alternative format may call the Telecommunications Device for the Deaf (TDD) at 360-664-1960.

Applicants who meet the minimum qualifications and wish to claim Veterans Preference MUST attach a copy of their DD214, NGB Form 22 or Predischarge Certification (issued not more than 120 days prior to End of Term of Service (ETS) by date of submission). If claiming preference based on Predischarge Certification, individual will be required to provide their official discharge documentation, such as a DD form 214, NGB form 22, or equivalent, within 30 days after the date of discharge. Please blackout (redact) the social security number before attaching any documents. For additional information on Veterans Preference and guidance on how to determine if you are eligible, click here.

DCYF participates in the federal E-Verify program. The selected candidate must provide proof of identity and authorization to work in the United States, consistent with E-Verify requirements, on their first day of employment.

05645

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

Employer State of Washington

Address View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504

Website http://www.careers.wa.gov