Quality Assurance Analyst

This is Us

The State of Connecticut is leading a new digital transformation to uplift the lives and well-being of our residents, businesses, and employees. Our goal is to improve access to our programs and services, making interaction with government easier. When you join the Connecticut Digital Service, you'll be part of a team creating simple experiences personalized for everyone. If you enjoy solving complex problems with a curious, supportive, high-performing team, then the State of Connecticut is the place for you.

Is This You?

Problem Solver. You are comfortable navigating bureaucracy to address wicked problems.

Iterative. You understand and accept the value of incremental improvement.

Service-Oriented. You are passionate about government innovation and improving services for your fellow residents.

About the Role

The State of Connecticut (CT) is seeking a Digital Accessibility Tester who has strong experience in the manual testing of complex digital assets. These assets include websites, applications, documents, enterprise platforms, mobile apps, chatbots, digital forms, authenticated user systems, CMS integrations, and various legacy technologies. You will develop test cases, maintain test libraries, manually test assets and identify accessibility issues, manage issue inventories, document solutions, and guide multiple state and vendor teams in remediating problems to help them reach compliance with state accessibility standards.

You will work across several verticals including health, business, education, transportation, employment, judicial, housing, agriculture and many more. This role demands a deep familiarity with the requirements and processes for complying with current and future accessibility standards as documented in WCAG, ADA, and Section 508. You will also support cross-functional teams who have responsibilities in the application of remediation efforts connected to your testing work. These teams include website administrators, content developers, platform engineers, and digital asset managers. You will be responsible for clearly communicating testing results to stakeholders as needed and be able to intelligently answer questions about your testing processes and results.

This role requires strong QA practices, proactive problem-solving, and an ability to meet consistent project deadlines. Your work will help open up access to critical state services and change lives.

Main Responsibilities

NOTE: This is a testing-heavy role. Manual testing of digital assets is the primary responsibility of this position.

Conduct testing of digital products, services, and technologies, to ensure the State can meet the highest standards of accessibility

Maintain and organize testing data to allow for focused application of remediation efforts

Assist with code review and remediation, helping developers and engineers quickly apply best practice solutions for critical usability issues

This role will support the State's enterprise initiative for accessibility optimization. To better understand the needs, we broke down additional responsibilities into seven main areas.

Assessment

Audit current State systems and customer-facing assets to find accessibility issues. Assemble and deliver test data to show commonalities as well as unique areas of need

Develop test cases and improve testing protocols, to allow for the deepest discovery of issues

Clearly summarize accessibility findings and provide recommendations for remediation, including code-level and role-based recommendations and solutions

Evaluate new vendor products for compliance with accessibility standards, and help improve the State procurement process for technology and digital services

Documentation

Collect and document testing data to allow for clear benchmarking, gap analysis, and risk assessment aligned to platform, service domain, asset type, and customer journey

Support performance scoring, compliance tracking, and analysis reports

Align with State Accessibility leadership to help support the roadmap, vision, and strategy for enterprise accessibility improvements

Testing/QA

Execute and iterate manual accessibility testing for all state digital assets, before and after remediation

Integrate testing policies and perform quality checks on audit processes to validate results and support best practices for testing, for both state and vendor work

Communication

Clearly communicate testing outcomes and provide expertise to help stakeholders understand results

Keep Accessibility leadership apprised of progress, challenges, and outcomes related to the enterprise testing efforts

Establish and maintain effective relationships across multiple teams to help support accessibility work at the State.

Maintaining

Maintain test libraries, testing standards, tool configurations, data repositories, and reporting frameworks to help support the state's ongoing governance of accessibility standards

Mentor internal team members and agency staff on accessibility standards and testing approaches to promote sustainability and skills transfer

Stay on top of the latest changes in WCAG, ADA, and Section 508 standards, and document and apply adjustments to testing practices to accommodate these changes

Required Knowledge, Skills, and Ability

Bachelor's degree is required, preferably in the field of Computer Science, Software Engineering, IT, Web Development, Library or Informational Science, or Human Computer Interaction

3+ years of hands-on digital accessibility testing experience, including experience with assistive technologies, WCAG compliance, and manual testing methods

2+ years of experience on a digital product team, either working as a project owner or individual contributor, working collaboratively with internal and external teams to improve products and services using digital accessibility technologies, policies, and best practices

Strong proficiency in manual testing with assistive tech: NVDA, JAWS, Dragon, Fusion, Deque, Wave, ZoomText, VoiceOver, TalkBack. Also expertise with built-in device features such as speech-to-text, text-to-speech, magnifiers, onscreen keyboards, eye gaze tech, and alternative input devices including keyboards

Strong proficiency in HTML, ARIA, and semantic markup knowledge

Expertise in auditing common and legacy systems and products to find accessibility issues, providing guidance for mitigating issues, and improving accessibility knowledge and practices within internal teams

Demonstrated understanding of user-centered design (UCD) methodologies and how to use testing data to support accessibility design problems

Strong understanding of responsive web design principles, techniques, and frameworks

Experience testing and assessing accessibility issues on internal business processes, including case management and data collection systems

Creative out-of-the box thinking to provide solution-oriented guidance for optimizing digital assets using the latest digital accessibility techniques and tools

Can work both independently and collaboratively to help advance a program's accessibility standards

Experience as a mentor or coach for other product and service testers to promote stronger consistency and standards

Strong interpersonal and communication skills, including the ability to clearly present data and analysis, as well as the ability to receive feedback on your work

Expert in facilitating the integration of test data to support analysis and remediation processes

Strong ability to create and maintain documentation and best practice testing methodologies across multiple systems and functional areas

Ability to explain technical issues to non-technical stakeholders and communicate their implication on systems, processes, projects, and services. Able to facilitate discussions and solutions

Preferred Skills & Qualifications

Experience with software like Axe, WebAIM, SiteImprove, and Sitebulb

Experience with browser devtools and accessibility extensions: Axe, WAVE, ARC Toolkit

Strong written and oral communication skills, and responsiveness to leadership and stakeholder requests

Strong organizational skills and experience with project tracking software, along with experience in agile processes and project development best practices

Experience in balancing a diverse workload of projects, with varying complexities and unique needs

Excellent time management skills, with an ability to commit and deliver on project goals, timelines, and target dates

Ability to work independently as well as part of a team to reach program goals and meet dynamic business objectives

Ability to engage in rigid practices for accessibility testing, while maintaining flexibility for ad-hoc needs

Strong proficiency with MS Suite (Word, Excel, PowerPoint), Microsoft Teams, Outlook, and Zoom

Other Desired Skills

Experience in testing complex systems that use standard technologies (HTML, CSS, JavaScript, SQL, jQuery)

Experience in accessibility compliance for chatbots and other customer communication tools

Experience in accessibility compliance for analog formats like Word, Powerpoint, and print marketing assets

Experience with digital forms and documents remediation to meet accessibility standards

Experience with Sitecore, Salesforce, Adobe XD, and Jira/Confluence

Knowledge of multiple testing, analysis, data visualization tools

Desired Certifications
One or more of the following:

IAAP certification (CPACC, WAS, etc.)

PMP certification

DHS Trusted Tester certification

Deque University

Section 508

Administrative Considerations

The Digital Accessibility Tester will work on a high functioning team within the state's Digital Government group. They will be part of an iterative team using agile sprints. Work will be assigned based on items in the product backlog associated with digital asset Improvements. These tasks may be adjusted, reduced, or expanded as the project progresses through various phases. The contract employee shall be expected to maintain and provide written documentation on any work performed in conjunction with this engagement.

The engagement will be for a term of up to 12 months. All work will be performed in eight (8) hour shifts, Monday to Friday, excluding State holidays. If workflow dictates an on-site presence is not needed, consultant may work remotely. Payment will be on a time and material basis and paid only for hours worked. State Agencies are in downtown Hartford and the Greater Hartford area. Local Travel Reimbursement is not provided.

Use of State Resources: The contractor will be provided with a virtual desktop environment that will allow the contractor to use their own computer to access and engage with State systems.

Security/Privacy Considerations: Information accessible by the contractor may be sensitive, confidential or subject to the Privacy Act and/or HIPAA considerations. Contractor personnel must be familiar with and comply with the provisions of appropriate regulations and/or instructions. Signing of a confidentiality agreement will be required. Daily sign-in to the facility may be required. The contractor employee must always display an access badge while present in state facilities. A background check will be required.