Quality Assurance Analyst

Who We Are Olympus Insurance Company is the premier insurance partner, providing the broadest coverage and superior service for Florida homeowners since 2007. We believe that insurance is a promise, and we honor our commitment to help homeowners navigate life's inevitable storms. Becoming an Olympian means joining a collaborative, people-first culture built on growth, accountability, and connection. Think Ahead. Think Olympus. What Olympus Offers We extend our signature White Glove Service to our employees through a comprehensive total rewards package, including: Employer-sponsored medical, dental, and vision plansCompany-paid life insurance, short-term disability, and long-term disability401(k) with company matchPaid Time Off to include annual PTO, Holidays, Floating Holidays, and Volunteer Time OffEducation Assistance Program and ongoing professional development opportunitiesWellness Lunch N LearnsEmployee perks such as pet insurance, discount programs, and a welcoming office environment At Olympus, we empower you to grow, contribute, and thrive both professionally and personally. What You'll Do As a Quality Assurance Analyst, youll help ensure quality remains at the heart of the experience we provide our insureds and agency partners. Youll review claims and operational files, identify trends and opportunities, and share thoughtful feedback that helps our teams grow and improve. Youll work alongside leaders and team members across Operations to strengthen consistency, accuracy, compliance, and service. You dont need to come from a traditional Quality Assurance background to be successful in this role. If you have experience reviewing work for accuracy, enjoy working with data, and approach opportunities with curiosity and a continuous-improvement mindset, wed love to hear from you. Key Responsibilities Review & Support Quality Conduct audits of claims and operational files using established quality standards and tools.Document findings accurately and provide clear, constructive feedback that supports coaching and development.Apply company guidelines, applicable regulations, and quality standards consistently during reviews. Find the Story in the Data Identify trends, recurring issues, and opportunities for improvement through audit results.Track quality data and help create reports and dashboards that provide meaningful insights to leadership.Surface potential process gaps, risks, and training opportunities to help teams continuously improve. Collaborate & Improve Participate in calibration sessions to support consistent and fair quality standards.Partner with team members and leaders across Operations on quality and process improvement initiatives.Support special projects and changing business needs, including during catastrophes or high-volume periods. What You'll Bring Experience reviewing work, records, or processes for accuracy, completeness, or adherence to established guidelinesprevious experience in a dedicated QA role is not required.Insurance experience in Claims, Underwriting, Customer Support, IT, Operations, or a related area is preferred.Strong attention to detail with analytical, critical-thinking, and problem-solving skills.A collaborative approach and ability to communicate feedback clearly and constructively.Comfort working with spreadsheets, data, and multiple priorities.Proficiency with Microsoft Office and experience working with Power BI dashboards.High school diploma or GED required; bachelors degree or industry-recognized training certifications preferred. EEO Compliance Olympus Insurance Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy, childbirth, and related medical conditions), age, disability, genetic information, marital status, sexual orientation, gender identity or expression, veteran or military status, or any other protected characteristic under federal, state, or local law. Agency Disclaimer: This job posting is not intended to solicit resumes from staffing agencies. Any unsolicited resumes sent to this posting, to employees, or to the Company without a valid written and signed agreement from Human Resources will be considered the property of the Company, and no fees will be paid. This position will remain open until 11/07/2026, or until a sufficient pool of qualified candidates has been identified.