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Quality Assurance Associate

Ryan Specialty Group

Williamsville, New York

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JOB DETAILS
SKILLS
Analysis Skills, Artificial Intelligence (AI), Auditing, Brokerage, Business Processes, Commercial Real Estate, Communication Skills, Compensation and Benefits, Corrective Action, Data Analysis, Detail Oriented, Documentation, Insurance, Insurance Documentation, Insurance Underwriting, Leadership, Maintain Compliance, Microsoft Excel, Multitasking, Organizational Skills, Performance Analysis, Problem Solving Skills, Procedure Development, Process Development, Process Improvement, Quality Assurance, Quality Assurance Methodology, Quality Monitoring, Regulatory Compliance, Regulatory Requirements, Retail, Root Cause Analysis, State Laws and Regulations, Testing, Time Management, Trend Analysis, Underwriting, Wholesale Industry, Worker's Compensation
LOCATION
Williamsville, New York
POSTED
6 days ago
RT Specialty, a division of Ryan Specialty, is a leading wholesale distributor of specialty insurance products and services. Our experienced brokers are specialized in property, casualty, professional lines, transportation and workers' compensation, providing creative solutions to retail brokerage firms. We define ourselves through our superior execution on behalf of our clients, which has established us as a leader in the industry.

Position Summary
The Quality Assurance Associate supports underwriting quality, regulatory compliance, and operational excellence by conducting detailed reviews of insurance files, documentation, and business processes. This role is responsible for identifying quality concerns, monitoring trends, analyzing root causes, and partnering with underwriting and operational teams to drive corrective actions and process improvements. The position plays a key role in ensuring adherence to carrier guidelines, regulatory requirements, and internal standards while supporting consistent underwriting practices across the organization.

What will your job entail?

Job Responsibilities
  • Conduct monthly quality reviews of underwriting and servicing files and document findings in accordance with established QA procedures.
  • Review policies, endorsements, applications, rating, documentation, and supporting forms for compliance with carrier, regulatory, and internal requirements.
  • Identify trends, recurring issues, and process breakdowns through quality review activities and data analysis.
  • Analyze root causes of quality concerns and collaborate with stakeholders to develop corrective and preventative actions.
  • Monitor quality results over time and support reporting related to office, carrier, product, and operational performance.
  • Maintain accurate audit documentation and quality records.
  • Prepare and present quality findings, trends, and recommendations to underwriting leadership and business partners.
  • Support initiatives designed to improve underwriting consistency, operational accuracy, and regulatory compliance.
  • Stay current on carrier guidelines, underwriting requirements, state regulations, and internal procedures.
  • Utilize reporting tools, AI tools, and data analytics to improve review efficiency and identify opportunities for process improvement.
  • Participate in special projects, testing, and process enhancement initiatives as assigned.
  • Demonstrate strong organizational skills, attention to detail, professionalism, and the ability to work independently.
Experience & Education
  • 2+ years of experience within the commercial Property & Casualty (P&C) insurance industry, including underwriting, underwriting support, quality assurance, auditing, compliance, or insurance operations.
  • Strong understanding of policy forms, rating, underwriting documentation, carrier guidelines, and regulatory compliance requirements.
  • Experience reviewing files for accuracy and identifying process improvement opportunities preferred.
  • Bachelor's degree preferred; equivalent insurance industry experience will be considered.
  • Advanced proficiency in Microsoft Excel, including data analysis, formulas, filtering, and reporting.
  • Strong analytical, communication, and problem-solving skills.
  • Ability to manage multiple priorities and work independently in a deadline-driven environment.
Preferred Qualifications
  • Experience in Excess & Surplus Lines; Binding Authority, or Wholesale Brokerage operations.
  • Familiarity with quality assurance methodologies, trend analysis, and root cause analysis.
  • Knowledge of state regulatory requirements, surplus lines documentation, and carrier compliance standards.
  • Experience presenting findings and recommendations to leadership and operational teams.

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

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