Professional Civil Process (PCP) is looking for a Quality Assurance Clerk – a person who wants to go above and beyond for the legal support industry. We’re looking for someone with exceptional energy and enthusiasm to join our Server Operations Team.
About PCP:
PCP is the leader in the legal support industry providing filing, serving, and skip tracing services.
We’ve been serving the legal community for over forty years.
PCP currently handles over 140,000 services of process documents annually.
Our corporate headquarters is in Spicewood, Texas, with an office opening near Dallas, TX.
PCP is a founding member of the National Association of Professional Process Servers (NAPPS) and the Texas Process Servers Association (TPSA).
About the position:
Quality Assurance Clerk:
Monitor the quality of service of process reports in the regions assigned
Print service documents and prepare route for process servers
Answers incoming calls from process servers and agents
Answers incoming calls from customers calling A-Plus Delivery
Input service of process data information into computer system
Check and complete emails and voicemails in a timely manner
Perform other tasks assigned
Requirements
About you:
High school diploma or equivalent
1-2 years of office experience
Basic computer skills
Highly developed sense of integrity and commitment to customer satisfaction
Has “thick skin” and is able to handle complaints and unpleasant calls
Has a pleasant, patient and friendly attitude
Strong decision making and analytical abilities
Accuracy in grammar and spelling
Able to understand and follow instructions
Excellent interpersonal and communication skills
Organization skills
Flawless attendance
Commitment to team results; a team player
Benefits
Compensation, Hours, and Benefits:
Full Time- Flexible hours- 40 hour weeks
Staring rate - $20/hour
Dental/Vision plan - available immediately upon hire
MEC Health Plan - "Minimum Essential Coverage" (Preventative Care only) - after sixty (60) days of service
Paid Time Off (PTO) - after six (6) months of service
Holiday Pay - after six (6) months of service
401k savings plan with company matching - after one (1) year of service
Casual work environment
Numbers & Facts
Location
Duncanville, TX
Skills
Analysis Skillsunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Computer Systemsunmatched
Customer Satisfactionunmatched
Data Processingunmatched
Dental Insuranceunmatched
Health Planunmatched
High School Diplomaunmatched
Information Technology & Information Systemsunmatched
Interpersonal Skillsunmatched
Legalunmatched
Legal Support Skillsunmatched
Organizational Skillsunmatched
Preventive Medicineunmatched
Quality Assuranceunmatched
Resolve Customer Issuesunmatched
Team Playerunmatched
Telephone Skillsunmatched
Time Managementunmatched
Transportation Routingunmatched
Vision Planunmatched
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