Quality Assurance & Compliance Coordinator

ORGANIZATION: Milestone Centers Inc.

DEPARTMENT: Administration

POSITION: Quality Assurance & Compliance Coordinator

STATUS: Full Time; 37.5 hours / week

SCHEDULE: 9:00 AM to 5:00 PM; Monday through Friday

LOCATION: Wilkinsburg

Milestone Centers, a subsidiary of Partners For Quality Inc., is a nonprofit, community-based human services agency supporting individuals with behavioral health challenges and intellectual & developmental disabilities in communities throughout Western Pennsylvania. Milestone Centers has earned certification from the Sanctuary Institute for providing trauma-informed care.

The Quality Assurance & Compliance Coordinator reports directly to the Senior Director of Quality Assurance and Compliance and plays a vital role in supporting the planning, organization, direction, and oversight of quality assurance, compliance, and performance improvement initiatives across the organization. Serving as a proactive change agent, this position works to streamline processes, reduce duplication, and promote efficiency throughout the organization. The coordinator is responsible for managing and monitoring Compliance and Quality Assurance Programs across all lines of business within Behavioral Health, Drug & Alcohol, and Intellectual/Developmental/Autism Services, ensuring alignment with regulatory requirements, payer requirements, and best practices. This position ensures organizational accountability, maintains a strong culture of compliance, and drives continuous improvement to support high-quality service delivery across all Milestone programs.

• Demonstrate and reflect a commitment to the mission and values of Milestone by serving others with respect, dignity, and compassion.
• Develop performance improvement, implementation, and maintain agency-wide compliance and quality assurance policies, procedures, and standards.
• Develop and support an organization-wide culture of safety, quality, and performance improvement, performing the evaluation and implementation of performance improvement models, assessing performance improvement education needs, linking performance improvement activities and data with strategic goals of Milestone.
• Optimize systems workflow management for effective and efficient data collection to abstract, analyze and report quality measure outcomes (aka “core measures”) as well as assessing reputational and value-based performance measures related to overall population health management at Milestone. This will include packaging and sharing data internally and collaborating with support and operational improvement teams to close performance gaps.
• Lead and develop educational and training activities for diverse adult learners focused on skill development and system improvement. Activities may include PERFORMANCE IMPROVEMENT workshops, just in time training, administering the organization Learning Management system, mentoring, and coaching colleagues and their development plans in support of a unified methodology and approach to quality and performance improvement.
•  Demonstrate proficiency in use of technology in documentation and system monitoring (including but not limited to Electronic Health Record (EHR), Microsoft Office, email, payroll timekeeper, etc.).
• Participate in, develop, and assist with tracking all metrics involved with Value Based Purchasing (VBP) models.
• Establish, monitor, and report on department and program specific productivity measures.
• Able to manage multiple demands and prioritize activities to meet deadlines.
• Ability to work independently, exercise sound judgment and maintain high productivity levels.
• Use a combination of technical, managerial and interpersonal skills.
• Knowledge and understanding of quality management principles and regulatory guidelines for programs, incident management protocols and quality assurance.
• Strong leadership and communication skills.
• All other duties as assigned

CASH INCENTIVES: Employees have the opportunity to earn additional money through various incentive programs:

• $1,000 Employee Referral (for successfully referring someone to full time employment)

BENEFITS

• Full Time employees enjoy a comprehensive benefits package:
• Health, Dental and Vision Insurances
• $1,200 cash payout option in lieu of Health Insurance coverage
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• 16 to 26 Paid Days Off / year
• Wellness Days (2 per year)
• Sick Time
• 8 Paid Holidays
• Short Term Disability
• Long Term Disability
• Life Insurance
• Optional 401(k) with Employer match

WORK PERKS

• Paid orientation and training
• Free parking (select locations)
• Employee Activities, Rewards and Recognition Programs
• Comprehensive Employee Assistance Program

APPLY TO THIS POSITION

Interested applicants can choose to apply in any of the following ways:

Complete an employment application online

Email resumes:Careers@PFQ.org

Partners For Quality and its family of agencies are an equal opportunity employer

EOE

• Degree in Social Work, Human Services, Psychology or a related human service field
• Minimum of five (5) years’ experience in human services field
• One year of quality assurance and compliance experience is preferred
• Act 33, 34 and FBI Clearances
• Complete and maintain DHS Medication Administration Certification within first year
• Complete and maintain ODP’s Certified Investigation Training within first year
• Obtain and maintain Quality Management Certification Program
• Valid Driver’s license with acceptable driving record