Quality Assurance / Control Manager

ABM

Detroit, MI

JOB DETAILS
SALARY
$65,000–$70,000 Per Year
SKILLS
Auditing, Aviation Industry, Clean Technologies, Commercial Real Estate, Communication Skills, Computerized Maintenance Management System (CMMS), Continuous Improvement, Corrective Action, Custodial Services, Distribution Services, Documentation, Driver's License, E Programming Language, Environmental Monitoring, External Audit, Facilities Engineering, Facilities Management, Follow Through, High School Diploma, Homeland Security, Leadership, Maintain Compliance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Military, OSHA, Onboarding, Operations Management, Organizational Skills, Performance Analysis, Performance Metrics, Performance Reviews, Process Improvement, Quality Assurance, Quality Control, Quality Management, Quality Metrics, Real Estate, Regulations, Safety Compliance, Safety Standards, Safety/Work Safety, Service Delivery, Standard Operating Procedures (SOP), State Laws and Regulations, Technical Delivery, Training Program
LOCATION
Detroit, MI
POSTED
Today
Quality Assurance / Quality Control Manager

The Quality Assurance / Quality Control (QA/QC) Manager is responsible for ensuring consistent service quality, compliance, and performance across facilities services. This role partners closely with operations leadership and frontline teams toestablish quality standards, conduct regular inspections and audits, address deficiencies, and drive continuous improvement across custodial and facility operations.

The QA/QC Manager plays a critical role in maintaining safe, clean, and compliant environments by monitoring service delivery, standard operating procedures, training effectiveness, and regulatory adherence across multiple locations.

Pay:

$65,000.00 - $70,000.00 annual salary The pay listed reflects the expected range for this position. A specific offer will vary based on the applicant's experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information

ABM offers a comprehensive benefits package. For more information, visit: ABM Team Member Benefits | Staff & Management

Responsibilities
  • Conduct routine quality assurance audits and inspections across assigned facilities to ensure services meet ABM and client standards.
  • Monitor and document custodial and facilities performance, identifying gaps in cleanliness, safety, compliance, and procedural execution.
  • Partner with Operations Managers, Site Supervisors, and Leads to address quality deficiencies and implement corrective action plans.
  • Track recurring issues, trends, and performance metrics; provide data-driven recommendations for continuous improvement.
  • Ensure compliance with OSHA guidelines, safety programs, chemical handling protocols, and applicable state and local regulations.
  • Support onboarding and ongoing training efforts by validating SOP adherence, work methods, and quality standards.
  • Participate in client walkthroughs, inspections, and review meetings, serving as a quality representative when needed.
  • Assist in preparing for external audits, readiness reviews, and special inspections.
  • Maintain clear, accurate documentation related to inspections, findings, and resolution status.
  • Collaborate with leadership to support district-wide initiatives, seasonal readiness, and special projects.
Qualifications
  • High school diploma or equivalent required; Associate's degree preferred.
  • 3–5 years of experience in quality assurance, facilities operations, custodial services, or building services management.
  • Demonstrated experience conducting inspections, audits, and performance evaluations in a multi-site environment.
  • Strong working knowledge of custodial processes, chemicals, equipment, and safety standards.
  • Familiarity with OSHA regulations, safety programs, and compliance documentation.
  • Excellent organizational, communication, and follow-up skills.
  • Ability to work independently, manage priorities, and travel between multiple locations.
  • Proficiency with Microsoft Office (Word, Excel, Outlook).
  • Experience using CMMS or inspection tracking systems preferred.
  • Valid driver's license required.
About Us

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now. For more information, visit www.abm.com

Job Info
  • Job Identification 149532
  • Posting Date 04/03/2026, 02:53 PM
  • Job Schedule Full time
  • Locations Detroit, MI, United States
  • Job Category Facilities
  • Work Days Full Time, Including Weekends
  • Workplace On-site

About the Company

A

ABM

ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.

We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.

Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.

Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.

With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.

With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.

ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)

COMPANY SIZE
10,000 employees or more
INDUSTRY
Business Services - Other
FOUNDED
1909
WEBSITE
http://www.abm.com/