Quality Assurance & Customer Support Engineer

Quality Assurance & Customer Support Engineer

  

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

   

We are seeking highly motivated Quality Assurance & Customer Support Engineer to join our team in a hybrid role focusing on product quality, test automation, and technical customer support. In this position, you will play a key role in ensuring the reliability and usability of our Mist Cloud platform. 

You will help drive product quality, contribute to engineering decisions, and serve as a bridge between customers and development teams. The role involves hands-on test execution and real-world troubleshooting of issues, while leveraging automation and AI-assisted tools to expand test coverage, accelerate root cause analysis, and improve overall engineering efficiency. 

In a typical day as a Quality Assurance & Customer Support Engineer, you would...

• Validate Web UI and REST API functionality across staging and production environments for product quality and customer readiness.
• Investigate, reproduce, and debug customer-reported issues, providing clear updates while working toward timely resolution and customer satisfaction.
• Log, track, and manage defects and enhancements with clear documentation and prioritization, driving resolution with engineering teams.
• Build and maintain test environments and testbeds to support reliable testing, issue reproduction, and validation.
• Maintain and update test plans for regression coverage and release readiness.
• Develop and expand automated test coverage using Python and modern frameworks, leveraging AI-assisted tools to improve coverage, efficiency, and troubleshooting.
• Write and maintain clear technical documentation for QA and Support teams.
• Manage multiple priorities independently in a fast-paced environment.

What you need to bring:

4-6 years of combined experience in Quality Assurance, software testing, Customer Support, or related engineering roles.

== OR == 

6+ years of combined experience in Quality Assurance, software testing, Customer Support, or related engineering roles.

• Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.
• Strong written and verbal communication skills.
• Analytical mindset with attention to detail and proactive problem-solving.
• Solid understanding of programming concepts, software development, and testing best practices
• Proficiency in Python programming language.
• Ability to work in a fast-paced, cross-functional environment and manage priorities.

Preferred Qualifications:

• Experience testing and troubleshooting Web applications and REST APIs.
• Experience with Selenium and pytest.
• Experience using AI-assisted tools to support debugging, test creation, or workflow efficiency.
• Strong initiative and creative problem-solving skills.
• Experience writing and maintaining regression test cases.
• Familiarity with Django REST Framework or similar APIs.
• Exposure to L2/L3 networking concepts.

Other Information:

• Must be able to join team meetings three times a week during early or late hours to support international teams and customers.

U.S. citizenship required: This role will be responsible for services in a FedRAMP High compliant environment that requires proof of U.S. citizenship

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Job:

Engineering

Job Level:

TCP_03

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

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