Quality Assurance & Data Performance Coordinator

Pay Range: $25.00 - $28.00

For over 40 years, Adjoin has been dedicated to helping people find communities where they feel safe and respected, and where they can be themselves in every aspect of their lives. Adjoin provides services and advocacy for people with disabilities and Veterans. We serve more than 1400 clients annually throughout the state of California ranging in age from 18 to 83 years.  We assist our clients to be productive citizens by providing a living and work environment where they feel challenged, respected, and accountable as they strive to meet the demands of life. 

Our mission is to create limitless pathways for people to belong where they live, work, learn, and play.

Join Adjoin Veterans and help give Veterans the home they deserve. Our housing-first strategy ensures that every Veteran family we serve secures permanent housing. We are honored to support our Veterans through federal Veterans Affairs and state funding opportunities, such as Supportive Services for Veteran Families (SSVF). At Adjoin, we create opportunities for Veterans to live, work, learn, and play in the communities we serve. If you are passionate about making a difference and supporting our nation's heroes, we invite you to join our dedicated team and help build a better future for our Veterans.

RESPONSIBILITIES & DUTIES

• Provide assistance and support with Adjoin’s Quality Assurance program & Outcome Measurement System by:

    o Gather documentation from each office.

    o Ensure that follow-up is taking place within each office. 

    o Submitting Quality Assurance documentation to program management and the Quality Assurance Coordinator

•  Provide assistance and support to ensure that all field surveys are sent out in a timely manner.

    o Distribute professional field surveys

    o Compile and submit survey responses to program management and the Quality Assurance Coordinator

• Maintains the Critical Incident Reports and follow ups; submits to program management and Quality Assurance Coordinator
• Monitors electronic and hardcopy participant records; conducts regular internal audit reviews of files
• Prepares and sorts source documents, and identifies and interprets data to be entered.
• Contacts preparers of source documents to resolve questions, inconsistencies, or missing data.
• Data entry in the Homeless Management Information System (HMIS) of private participant information.
• Compiles, sorts, and verifies accuracy of data to be entered.
• Maintains an accurate and efficient internal records management system.
• Monitors data quality via HMIS data quality reports, repository reports, and internal records review.
• Prepares and submits monthly, quarterly and annual reports in an accurate and timely manner.
• Maintains confidential information per policies and procedures.
• Maintains professional working relationships with other staff members, HMIS administrators, technical assistance providers and other external contacts.
• Performs all other job related duties as assigned.

MINIMUM QUALIFICATIONS AND SKILLS

• 18 years of age or older
• High school diploma or its equivalent.
• Computer literacy in Excel, spreadsheets, word processing, and database is mandatory.
• He/she must be a proficient typist
• This position requires a special aptitude for accuracy, confidentiality, organizational skills, and good interpersonal skills.
• Ability to follow instructions is critical to this position.
• Ability to multi-task, manage time and meet deadlines is also an essential component of this position.
• Demonstrated computer literacy and capability to maintain well-organized records and files.
• Demonstrated ability to effectively navigate and maintain professional boundaries as custodian of confidential information.
• Certification in an approved First-Aid and CPR class; or successfully complete an approved First-Aid and CPR class within 45 days of the date of hire.
• He/she must be able to maintain records and files including alpha, numeric and chronological records, and be able to understand and follow oral and written directions.

POSITION REQUIREMENTS

• Successful completion of pre-employment drug screen and background check.
• Physical evaluations may be required dependent upon specific assigned duties or compliance requirements and may include a TB test and/or a lift and transfer test.
• Occasional travel to Adjoin Imperial Valley Office.

BENEFITS AND PERKS

At Adjoin, we know our employees have diverse and individual needs and have gone a step beyond the standard, cookie-cutter benefits package that other organizations offer. We have thoughtfully designed a unique package that goes above and beyond!:

• Competitive Medical Coverage
• Extremely generous retirement matching
• 100% Employer-paid long-term disability coverage
• 100% Employer-paid employee and dependent life insurance
• Employee Wellness program with fun incentives, prizes and chances to connect with your peers
• Mental health resources (EAP) with 5 free counseling sessions per year (for you AND your dependents)
• Volunteer program with paid volunteer hours for a cause of your choice
• Dental, Flexible Spending Account, paid time off, holidays, and more!

EEO  

People matter. All humans deserve respect, dignity, and a place to build their own future. Here at Adjoin, we believe and live this every day. Adjoin is an equal opportunity employer, welcoming all individuals regardless of age, ancestry, disability, gender identity, genetic information, marital status, pregnancy-related conditions, race, religion, sexual orientation, and other protected characteristics. We are committed to creating a fair and inclusive workplace where every employee can thrive.