Quality Assurance Analyst

Role Overview

The Quality Assurance (QA) Analyst is responsible for developing and establishing quality assurance standards and measures for the Division of Information Technology Services (ITS).

Working within ITS project teams, the QA Analyst will ensure quality testing of all in-house and commercial off-the-shelf (COTS) products. The QA Analyst will apply end-to-end testing practices, including writing test cases and scenarios that help ensure the delivery of quality software.

The QA Analyst will also determine the use of, and potentially create, automated testing structures.

Key Responsibilities

Quality Assurance & Testing Standards

• Contribute to quality assurance measures and testing standards for new applications, products, and/or enhancements to existing applications throughout their development/product lifecycles.
• Ensure testing activities allow applications to meet business requirements and system goals, fulfill end-user requirements, and identify existing or potential issues.
• Analyze documentation for any new application under development or consideration to determine its intended functionality and technical architecture.

Test Planning, Execution & Installation

• Create test plans by translating business and functional requirements into test cases.
• Execute test cases to ensure internally developed products, COTS solutions, or systems meet approved requirements.
• Perform or assist in the testing and installation of both in-house and commercial off-the-shelf (COTS) products and applications into environments as required.
• Collaborate with software and systems personnel in application testing, such as system, regression, and load testing.

Test Automation

• Make recommendations on test cases that are candidates for automation.
• Use appropriate testing tools to automate integration and user interface tests.

Defect Analysis & Release Support

• Analyze formal test results to discover and resolve defects, bugs, errors, deployment/configuration issues, and interoperability flaws.
• Be responsible for defect reporting and provide input to the Manager of Data Analysis/QA regarding release decisions.
• Advise in the evaluation and solution of highly technical and complex testing functions, features, problems, and bugs.

Application & System Improvement

• Make recommendations for improvement of applications and/or systems to the Customer Engagement team.
• Review and analyze the effectiveness and efficiency of existing applications and systems.
• Develop testing strategies for improving or leveraging these systems.

Collaboration, Communication & Mentoring

• Peer review testing efforts of other QA analysts, as needed, to provide feedback and mentoring.
• Communicate test progress, test results, and other relevant information to project stakeholders and management.
• Work with software engineers to ensure QA standards are adhered to, including unit testing that promotes quality coding standards.

Change Control, Support & Knowledge Sharing

• Assist in the development of change control processes, practices, and guidelines for new and existing technologies.
• Provide advanced Tier III support to customers.
• Contribute to ITS IT Service Management (ITSM) system by documenting and sharing knowledge with others to improve customer service across the Department.
• Attend meetings and training as required.
• Perform other duties as assigned.

Qualifications

Graduation from an accredited college or university with a bachelor s degree and three years of relevant quality assurance/automated testing experience; or three years of experience as a Business Analyst or Software Engineer in the Colorado Judicial Department.

OR

Three years of relevant quality assurance/automated testing experience; or three years of experience as a Business Analyst or Software Engineer within the Colorado Judicial Department.

Additional work experience in these or other related fields may be substituted on a year-for-year basis for the required formal education.

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan