Job Description - QUALITY ASSURANCE LEAD (416793)
Job Description
QUALITY ASSURANCE LEAD
Job Number:
416793
Description
JOB ANNOUNCEMENT
Quality Assurance Lead
Department Technology & Innovation
(Delivery)
Number of Positions: 1
(Additional vacancies possible pending budget approval)
Starting Salary: $97,836
Applications for this position will be accepted until 11:59 pm CDT on 06/017/2026
The Department of Technology & Innovation (DTI) is seeking an experienced and strategic Quality Assurance (QA) Lead to support enterprise application delivery and digital transformation initiatives across the City of Chicago. This role will lead quality assurance strategy, testing governance, release validation, and continuous improvement efforts for enterprise platforms, custom applications, cloud solutions, integrations, and digital services supporting city operations and public-facing services.
The QA Lead will work closely with Delivery leadership, Project Managers, Business Analysts, Service Owners, Application Development teams, Infrastructure & Operations, Data Services, Security, vendors, and departmental stakeholders to ensure solutions are delivered with high quality, reliability, accessibility, security, and operational readiness.
ESSENTIAL DUTIES
NOTE: The list of essential duties is not intended to be inclusive; there may be other duties that are essential to particular positions within the class.
Additional duties may be required for this position
Location: 121 N LaSalle,
Days: Monday - Friday
Hours: 8:30 - 4:30
THIS POSITION IS NOT IN CAREER SERVICE
Qualifications
MINIMUM QUALIFICATIONS
Education, Training, and Experience
Licensure, Certification, or Other Qualifications
Educational & Employment Verification:
Please be advised that if you are selected to be hired, you must provide, upon request, adequate information regarding your education and employment history as it relates to the qualifications of the position for which you are applying. If you received your degree internationally, all international transcripts/diplomas must be accompanied by a Foreign Credential Evaluation. If the City of Chicago cannot verify this information, any offer extended to you will be withdrawn and you will not be hired.
SELECTION REQUIREMENTS
This position requires applicants to successfully complete an interview which will include a universal assessment.
The interviewed candidate(s) who possess the qualifications best suited to fulfill the responsibilities of the position will be selected.
Desired Skills
Core Competencies
Key Responsibilities
Quality Assurance Leadership
Enterprise Application Testing
Lead testing activities for enterprise applications including:
ERP systems
Financial systems
HR and payroll systems
CRM platforms
Permitting and licensing systems
Workflow and case management platforms
Web and digital services
Custom application development
Validate application functionality, integrations, workflows, reporting, and data accuracy.
Ensure solutions meet business, operational, and technical requirements.
Test Planning & Execution
Develop comprehensive test strategies, test plans, test cases, and testing schedules.
Coordinate:
Functional testing
System integration testing (SIT)
User acceptance testing (UAT)
Regression testing
End-to-end testing
Performance testing
Accessibility testing
Security validation support
Ensure traceability between business requirements, technical specifications, and testing outcomes.
Defect & Release Management
Automation & Continuous Improvement
Compliance, Accessibility & Security
Ensure compliance with:
ADA/WCAG accessibility requirements
City technology standards
Security and privacy requirements
Data governance standards
Audit and compliance controls
Partner with security and infrastructure teams to support vulnerability remediation and secure release practices.
Stakeholder Collaboration
Facilitate testing workshops, release reviews, and quality governance meetings
For Information on our employees'' benefits, please visit our benefits website at:
https://www.chicago.gov/city/en/depts/fin/benefits-office.html
For Information on our salary and title structure, visit our classifications website at:
APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resources staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state, and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview or employment with the City of Chicago.
COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience, the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA), and/or Chicago Public School (CPS) high school graduates, to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices, click here.
ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.
The City of Chicago is an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.
City of Chicago
Brandon Johnson, Mayor
Job Posting
: Jun 3, 2026, 8:11:11 PM |
Closing Date (Period for Applying) - External
: Jun 18, 2026, 10:29:00 AM
BU: 00 | Salary: $97,836
Pay Basis
:Yearly