Quality Assurance Lead

• Business & Requirements Analysis

• Collaborate closely with business stakeholders, product owners, business analysts, and subject matter experts to understand business processes and requirements.

• Facilitate requirement review sessions to identify ambiguities, gaps, and testability concerns.

• Translate business requirements into detailed test scenarios and test cases.

• Work directly with business partners to validate expected outcomes and acceptance criteria.

• Ensure traceability between requirements, test cases, and defects.

• Test Management & Test Execution

• Develop and execute comprehensive test strategies, plans, and schedules for assigned projects and releases.

• Lead QA efforts for medium to large complex projects

• Define testing scope, approach, environments, tools, data requirements, and resource needs.

• Coordinate and manage test activities across functional, regression, integration, system, performance, security and user acceptance test cycles.

• Ensure traceability from user stories, requirements, and acceptance criteria to test coverage and results.

• Monitor progress of manual and automated test execution across all QA resources.

• Identify risks, issues, and test environment constraints that may impact timelines or quality.

• Ensure all test activities follow standard documentation, evidence capture, and sign-off processes.

• Oversee defect management and ensure timely logging, triage, prioritization, and resolution.

• Lead & facilitate daily test and defect review meetings with development, product, and business teams.

• Track and report defect trends, root causes, and quality metrics to leadership.

• Coordinate activities to ensure test environments are properly configured and stable.

• Oversee readiness and maintenance of test data sets and data refresh cycles.

• Provide regular status updates on test progress, risks, metrics, and achievement of quality goals.

• Recommend process improvements to enhance test efficiency, automation adoption, and overall quality.

• Support retrospectives and post release reviews to identify quality improvements and lessons learned.

• Quality Assurance Governance & Oversight

• Contribute to the development and maintenance of all software QA processes and metrics to ensure adherence to established QA methodologies, standards, and industry best practices.

• Drive improvements in testing efficiency, effectiveness, and quality outcomes.

• Promote "shift-left" testing and quality engineering principles.

• Provide guidance, coaching, and mentorship to QA & Test team members.

• Foster and promote a collaborative, high performing QA culture within the IT organization.

• Collaboration & Continuous Improvement

• Participate in Agile ceremonies (backlog refinement, sprint planning, retrospectives, etc.).

• Identify opportunities for test automation and process optimization.

• Partner with QA Engineers and development teams to expand automated test coverage

• Champion the adoption of testing automation solutions

• Perform all other miscellaneous responsibilities and duties as assigned or directed.

#LI-Hybrid