The QA Manager II role has a national salary range of 70000 - 115000. For roles within California the range is 70304 - 115000 and Washington is 80169 - 115000. DHL Supply Chain offers multiple benefits including Medical Dental Vision Prescription Discounted Stock Purchase General Bonus Plan and a generous PTO policy. Would you like to join the Logistics Company for the World. DHL Supply Chain is just that.
Become an essential part of everyday life by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities… we look forward to exploring career possibilities with you.
Job Description
Manage and coordinate all aspects of quality assurance activities with various levels of risk and complexity within a variety of scopes across a single site. Confirm requests for quality support from the site and communicate policies and procedures. Proactive liaison with customer for quality assurance across sites.
Develop, manage, and oversee site quality resources. Support regional and sector QA and Regulatory Compliance initiatives as required. Support validated processes as applicable for regulated hardware equipment and software systems.
Key Responsibilities
Oversee the maintenance and continuous improvement of the overall quality system or a specific procedure, including:
Oversee regulatory licenses, permits, and registrations process.
Manage and provide oversight for regulatory compliance with regards to products handled and services performed at site by assessing performance to cGxP, the contract, OSA, QAA, TA, and customer requirements as applicable, reporting the results to executive management.
Ensure that systems and equipment are validated if applicable and change control processes maintained.
Lead key regulatory, customer, and 3rd party audits.
Monitor the training and development of site associates to ensure compliance to processes and regulations.
Manage Quality Technicians within the site as applicable.
Hire, train, and develop QA Supervisor, QA Specialist, QA Tech I, QA Tech II roles.
Track and maintain quality assurance metrics for the organization.
Act as primary customer contact for QA related issues and initiatives as needed.
Track, monitor, and report quality assurance metrics for the site.
Monitor the training and development of site associates to ensure compliance to processes and regulations.
Develop, distribute, and maintain regular management reports.
Lead and support cross-functional continuous improvement projects and activities.
Work Environment
Ensure customer service and business standards requirements are met daily.
Plan, conduct, and act upon inspection processes - Gemba Standards Confirmation, etc., on a daily basis.
Requirements
Education and Experience
Bachelor Degree or equivalent, 4 years work experience required.
Certification related to quality control preferred.
3 years experience in a regulated environment or ISO 9001 compliant or certified required.
1 year of supervisory or management experience required.
Manufacturing, Food, Life Sciences, or 3PL Industry experience required.
Participation in successful standards organization registration in a complex environment.
Skills and Qualifications
Supervising or implementing quality control programs.
Knowledge of regulations such as FDA, GxPs, ATF, DEA, etc.
Administrator of training in compliance to regulated standards.
People management.
Sufficient computer application experience.
Strong written and verbal communication.
Data analysis experience.
Training and facilitation skills.
Self-management.
Problem-solving.
Project management.
Presenting.
Report creation.
Solution execution.
Our Organization
Our Organization is an equal opportunity employer.