Quality Assurance Manager

Position Summary

The QA Manager is responsible for:

• Leading and maintaining the AS9100 Quality Management System
• Managing and developing the Quality Engineering team
• Ensuring compliance with customer, industry, and regulatory requirements
• Driving corrective action, risk management, and continuous improvement
• Partnering cross-functionally to improve overall business performance

This role requires both strategic oversight and hands-on engagement in day-to-day manufacturing quality activities.

What You Will Do

Quality Management System Leadership

• Serve as a key leader of the AS9100 Quality Management System
• Ensure ongoing compliance with AS9100 and applicable customer requirements
• Lead internal audit program and support external, customer, and certification audits
• Oversee document control, training compliance, risk management, and quality records
• Maintain and improve procedures, work instructions, and system documentation
• Ensure effective implementation of corrective and preventive action processes

Quality Engineering & Operational Leadership

• Lead and mentor Quality Engineers and Quality Technicians
• Provide technical guidance and escalation support for quality issues
• Align quality priorities with production schedules and organizational objectives
• Lead investigations into internal and customer nonconformances
• Drive structured root cause analysis, containment, and sustainable corrective actions
• Analyze quality data and KPIs to identify risks and improvement opportunities
• Oversee inspection strategy, supplier quality performance, and production quality controls
• Partner with Production, Engineering, Supply Chain, and Customer Experience to improve quality outcomes
• Champion practical, floor-driven continuous improvement initiatives

Customer & Supplier Interface

• Serve as a primary Quality contact during customer visits and audits
• Interface directly with customers to resolve quality issues professionally and effectively
• Oversee supplier quality performance and corrective action activities
• Support risk-based supplier evaluation and monitoring processes

Leadership & Organizational Impact

• Develop and strengthen the Quality team
• Balance compliance discipline with operational practicality
• Build cross-functional alignment around quality objectives
• Drive measurable improvements in defect reduction, escape prevention, and process stability
• Contribute to strategic quality planning in partnership with the Quality Director

This role is designed for a quality professional who wants to lead people, systems, and performance — not just maintain documentation.

What You’ll Need to Succeed

Required:

• Bachelor’s degree in Engineering, Quality, or related technical field
• 7+ years of Quality experience in manufacturing or production environments
• 3+ years in a leadership or supervisory quality role
• Strong practical experience working within AS9100 requirements
• Practical experience leading audits, RCCA, nonconformance management, and supplier quality
• Ability to interpret engineering drawings, specifications, and technical documentation
• Experience working in a hands-on manufacturing environment

Preferred:

• Experience supporting or serving in a Management Representative role
• Proven success developing and mentoring quality professionals
• Strong data analysis and risk assessment capabilities
• ASQ certifications (CQE, CQA, CMQ/OE)
• Experience in high-mix, make-to-print manufacturing environments

Salary ranges for this position are determined based upon the job location and can be adjusted based upon experience, reflecting our commitment to valuing the expertise and contributions of our individual team members. Salary range for this role is $118,000.00-$130,000.00 per year