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Quality Assurance Manager

Royal Bank of Canada

Minneapolis, MN

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JOB DETAILS
SALARY
$70,000–$130,000 Per Year
SKILLS
Accounting, Analysis Skills, Billing, Brokerage, Business News, Coaching, Communication Skills, Compensation and Benefits, Corrective Action, Customer Relations, Detail Oriented, Distribution Control, Documentation, Employee Retention, External Audit, Finance, Financial Services, Internal Audit, Maintain Compliance, Metrics, Philosophy, Procedure Development, Process Control Engineering, Process Management, Quality Assurance, Quality Assurance Methodology, Quality Management, Quality Metrics, Regulations, Reporting Skills, Rich Internet Application (RIA), Risk Management, Standards Development, Team Player, Time Management, Wealth Management
LOCATION
Minneapolis, MN
POSTED
Today
Job Description

What is the opportunity?

As a Quality Assurance Manager for RBC's Clearing & Custody business you will be responsible for leading the implementation, control, and distribution of all quality assurance practices, standards, methodologies and metrics. Additionally, you will preform quality checks of controls and act as the principle point of contact for internal and external audit teams.

What will you do?

  • Support the Billing & Reporting team on process enhancement, procedure modification, and audit coordination
  • Conduct procedure reviews and complex process audits; assisting in major audits/reviews of department controls
  • Evaluate and review processes; provide status reporting to Clearing & Custody management
  • Interface with senior management to resolve deficiencies or compliance issues in a timely manner as needed
  • Monitor adherence to quality standards in the development and implementation of new and existing process controls
  • Monitor the effectiveness of the assurance process
  • Act as the primary point of contact for outside auditors to provide control evidence, conduct process review sessions, and provide responses to audit inquiries
  • Provide oversight and analysis of output for quarterly control checks performed by the Billing & Reporting team to ensure accuracy and help mitigate risks to the business and our Correspondent and RIA firms
  • Assess current controls to ensure they fit within existing regulatory frameworks
  • Manage root cause inquiries into process defects, and implement corrective and preventative actions
  • Lead efforts to enhance existing processes, with an emphasis on those directly impacted by our System and Organizational Controls report
What do you need to succeed?

Must-have
  • Bachelor's degree in accounting, finance, or a related field
  • 3-5 years of financial services/brokerage experience
  • Previous experience managing business controls and 3rd party auditors strongly preferred
  • Ability to communicate effectively both verbally and in writing
  • Ability to work under pressure and meet deadlines
  • Ability to create, execute and maintain project documentation
What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • A comprehensive Total Rewards Program include competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off.
  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • Opportunities to do challenging work.
  • Opportunities to build close relationships with clients.
The expected salary range for this particular position is $70,000-$130,000, depending on your experience, skills, and registration status, market conditions and business needs.

You have the potential to earn more through RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
  • Drives RBC's high-performance culture
  • Enables collective achievement of our strategic goals
  • Generates sustainable shareholder returns and above market shareholder value


Job Skills
Communication, Critical Thinking, Decision Making, Detail-Oriented, Detail Oriented Tasks, Long Term Planning, Process Management, Risk Management

Additional Job Details

Address:

250 NICOLLET MALL:MINNEAPOLIS

City:

Minneapolis

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-05-27

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

About the Company

R

Royal Bank of Canada

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