Quality Assurance Manager

Job Description:

Title: Quality Assurance Manager

Classification: Exempt
Salary: $62,000

Scope of Position

· Provide leadership and direction to program staff and ensure integrity of data and file compliance

· Oversee and provide analytical overview of day-to-day data processing, quality assurance procedures, and reporting to ensure successful contract benchmarks across programs, satellite sites and special projects.


Essential Functions

· Work with leadership team and direct staff to ensure effective and efficient data management, service delivery and compliance with federal, state and local policies and procedures

· Provide leadership and direction to Quality Assurance staff and conduct staff development as needed

· Ensure staff resources are utilized strategically to best reach state and local performance goals

· Serve as primary point of contact for contracted database services, maintenance and development

· Analyze performance, and compile and submit both internal database and CWDS reports for the funding agency and EDSI; develop quality improvement plans when necessary

· Develop continuous improvement on process flows and program documentation to align with program development, as well as identify strategies for innovative services at PA CareerLink® Lehigh Valley

· Enter, edit and retrieve data in appropriate tracking and databases, and perform data reconciliation to ensure accuracy and prepare reports related to program activities

· Manage the development of new project reports and modification of current reports as needed

· Ensure data entry in systems of record is timely and accurate

· Partner with management team in providing measurable reporting and strategies to achieve benchmarks

· Assist team leaders with financial reports and monitoring expenditures in relation to training budgets

· Facilitate weekly Quality Assurance meetings and attend all other pertinent team meetings

· Perform monthly caseload reconciliations for all contract programs

· Provide weekly, monthly and yearly performance status reports and review

· Communicate areas for improvement based on performance trends and propose processes solutions

· Ensure ISO compliance and perform audits as required or necessary

· Respond in a timely manner to performance reporting requests from contracting agency and provide monthly program performance tracking reports

Other opportunities as available


Education and Experience Requirements

· Bachelor’s degree or equivalent experience preferred

· At least three years of professional experience, including one year of leadership or supervisory experience

· Experience in a team-oriented environment

· Ability to gather and synthesize information from a wide variety of people and sources

· Proficient in Microsoft Office applications, other computer programs and data entry

· Must have solid organizational skills, time management skills, be detail oriented and provide accuracy with deadline-sensitive goals and objectives

· A valid driver’s license and clean driving record required

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.