Quality Assurance Operations Lead

Do you thrive on turning data into better decisions and audits into lasting improvements?

Why this role matters

Your leadership links standards, people, and processes—ensuring every product and service meets regulatory expectations and delights customers.

What you'll tackle

• Own the creation, rollout, and upkeep of quality control policies, procedures, and standards.
• Direct and mentor inspectors, technicians, and the broader QC team.
• Oversee production checkpoints to verify adherence to quality requirements.
• Plan and execute internal audits and inspections to surface issues proactively.
• Lead investigations into customer complaints and nonconformance reports.
• Compile and interpret quality metrics; publish KPI reports for stakeholders.
• Drive corrective and preventive actions (CAPA) to closure.
• Safeguard compliance with industry regulations, safety rules, and company policies.
• Partner with Production, Engineering, and Procurement to elevate product quality.
• Administer supplier quality assessments and audit programs.
• Educate teams on standards, procedures, and quality best practices.

Must-have qualifications

• 5+ years in quality control or quality assurance.
• 2+ years managing or supervising teams.
• Deep familiarity with QMS, ISO standards, and applicable regulations.
• Proven analytical, problem-solving, and leadership strengths.
• Clear written and verbal communication skills.
• Comfort with Microsoft Office and quality management software tools.

Preferred background

• Bachelor's degree in Quality Management, Engineering, Manufacturing, Business Administration, or related field.
• CQM, CQE, or comparable certification.
• Hands-on experience with ISO 9001.

Strengths that make a difference

• Leadership and team management
• Attention to detail
• Decision-making and problem-solving
• Process improvement
• Risk management
• Project management
• Communication and collaboration

Workstyle and travel

• Occasional travel for supplier audits, customer meetings, or training.
• Comfort operating against deadlines while juggling multiple priorities.