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Quality Assurance & Product Content Specialist

Pro Tect Associates

Houston, TX

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JOB DETAILS
SKILLS
Agile Programming Methodologies, Analysis Skills, Application Programming Interface (API), Asset Management, Bug Tracking/Defect Management, Business Development, Coaching, Communication Skills, Detail Oriented, DevOps, Documentation, Flexible Spending Accounts, Internet Application, Knowledge Base, Marketing, Microsoft Windows Azure, Mobile Applications, Organizational Skills, Problem Solving Skills, Process Improvement, Product Demonstration, Product Documentation, Product Lifecycle, Product Marketing, Product Planning, Product Reviews, Product/Service Launch, Psychiatry and Mental Health, Quality Assurance, Quality Assurance Methodology, Quality Management, Release Notes, Sales, Scrum Project Management and Software Development, Software Design, Software Development, Software Testing, Software as a Service (SaaS), Sprint Planning, Team Player, Technical Writing, Test Automation, Test Case, Test Plan/Schedule, Test Scripts, Test Tools, Testing, User Documentation, User Interface Design, User Interface/Experience (UI/UX), Web Testing, Writing Skills
LOCATION
Houston, TX
POSTED
Today
Quality Assurance & Product Content Specialist

Position Purpose

PROtect has in-house developed software that is instrumental for how we manage and produce our inspection reports. SHIELD is also sold to external clients to manage their asset inspections and is a key part of our overall growth strategy.

We are seeking a detail-oriented Quality Assurance (QA) & Product Content Specialist to join our software development team. This role will be responsible for ensuring the quality and reliability of our applications while also contributing to user documentation and product-related marketing content. The ideal candidate has a strong QA background, excellent communication skills, and a passion for improving user experience through clear documentation and well-tested software.

Key Responsibilities

Quality Assurance
  • Design, develop, and execute test plans and test cases for new features and product releases.
  • Perform manual and exploratory testing of web and mobile applications.
  • Identify, document, and track software defects through resolution.
  • Work closely with developers and product stakeholders to reproduce issues and validate fixes.
  • Participate in sprint planning and product reviews to ensure quality is considered throughout the development lifecycle.
  • Help improve QA processes, testing standards, and release quality.
Documentation & Help Content
  • Create and maintain user help documentation for existing and new application features.
  • Develop clear guides, tutorials, and release notes to help users understand product capabilities.
  • Collaborate with developers and product managers to ensure documentation stays current with product changes.
Product & Marketing Content
  • Assist with creating product-focused content such as feature descriptions, product updates, and release summaries.
  • Support the marketing team by translating technical features into clear, user-friendly messaging.
  • Contribute ideas for showcasing product capabilities through demos, walkthroughs, or knowledge base articles.
Qualifications
  • 3+ years of experience in Software Quality Assurance or Software Testing.
  • Experience testing web applications and APIs.
  • Strong attention to detail and analytical problem-solving skills.
  • Experience writing clear technical documentation or user guides.
  • Ability to communicate technical concepts to both technical and non-technical audiences.
  • Experience with bug tracking and QA management tools (Azure DevOps).
  • Familiarity with Agile/Scrum development environments.
Nice to Have
  • Experience with automated testing tools or scripting.
  • Experience working with SaaS products.
  • Familiarity with User Interface (UI) testing frameworks
  • Experience creating product documentation, knowledge bases, or help centers
  • Experience with designing application UI and feedback on user experience
Key Traits
  • Highly organized and detail-oriented
  • Strong written communication skills
  • Collaborative team player
  • Curious mindset with a focus on improving product quality and user experience
PROtect Perks:
  • Health, Dental, Vision
  • HSA/FSA
  • HSA Company Match
  • 401K with up to 4% Match, 100% Vested immediately
  • PTO
  • Free Mental Health Courses and Resources
  • Free Financial Coaching Classes/Resources
  • Clear Career Advancement Opportunities
  • Continued Education Reimbursements
  • Relocation/Travel Opportunities
  • Referral Bonuses for top talent
  • Business Development Bonuses
  • Monthly Safety Competitions with Prizes
  • Annual Competitions with Prizes

About the Company

P

Pro Tect Associates

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