Quality Assurance/Reconciliation Clerk

PRWT Services Inc

Philadelphia, PA

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Analysis Skills, Auditing, Business Practices, Business Processes, Business Solutions, Business Writing, Communication Skills, Customer Relations, Customer Support/Service, Facilities Management, Government, Interpersonal Skills, Maintain Compliance, Microsoft Excel, Microsoft Word, Quality Assurance, Quality Management, Reconciliation, Voice Response Systems, Writing Skills

LOCATION

Philadelphia, PA

POSTED

30+ days ago

As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets.SUMMARY The Quality Assurance/Reconciliation Clerk is responsible for auditing, analyzing, and reviewing transactions from IVR and Merchant vendor. Quality Assurance/Reconciliation Clerk ensures compliance to in-house specifications, standards, and good business practices. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Communicate daily with Quality Assurance Manager and Client both verbally and via email. Daily ReconciliationContact and Audit IVR and Merchant vendorResearch and process refund at clients’ requestPrepare and distribute daily, weekly, and monthly reportsHandle citizen inquiries, disputes, and adjustments Assist QA team with departmental audits.Maintain working relationship with support teamMaintain client relationship with for multiple clients and sitesAttend customer service department (once a month) and client meetings. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. AVAILABILITY Candidate must be available to work between the hours of 8:00am and 5:30pm, Monday – Friday ESTHigh school diploma or general education degree (GED). One year related reconciliation and/or auditing experience and/or training, or equivalent combination of education and experience.Ability to process and retrieve information from a computerized databaseUnderstanding of Microsoft Windows based software (including but not limited to Microsoft Word and Excel)Ability to effectively communicate in a courteous and professional level at all timesAbility to read, write, and understand EnglishAbility to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals Ability to calculate figures and amounts such as discounts, interest, and percentagesAbility to deal with varied situationsAbility to demonstrate excellent interpersonal business writing and analytical skillsWe proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy.

About the Company

PRWT Services Inc

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