Integrated Talent Strategies (ITS) is seeking a Quality Assurance Representative to work in the Temperance, MI area.
We are seeking a Quality Assurance (QA) Representative to serve the Eastern US and Canada regions. The QA Rep will be responsible for customer support and communications, including investigating and resolving customer claims;internal quality issues and part evaluations;and assisting with purchasing and production.
- Providing metallurgical and technical service to our customers and act as the liaison between the Company and the customer
- Investigating customer complaints and/or rejections to determine the root cause and develop corrective actions
- Providing technical support to sales, operations, resource planning, and purchasing
- Conducting new part investigations and working with other departments to complete the contract review process required to successfully launch new business.
- Other duties as assigned.
Requirements
- Technical degree and/or experience in steel manufacturing.
- Quality Management System experience.
- Internal and external audit experience.
- Proficient in quality tools, mathematics, and statistics.
- Skilled in problem-solving and developing robust preventive actions.
- Some overnight travel may be required, depending on customer base being supplied.
- Metallography experience is a plus.
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About Integrated Talent Strategies (ITS):
ITS is an international recruiting and staffing firm specializing in Engineering, Technical and Professional positions. Founded in 1984 as a subsidiary of an engineering firm, ITS continues to remain a strategic partner for the job seeker. Our clients include some of the largest and most respected architectural, engineering, and manufacturing companies in business today. Our ability to offer a wide range of services, and the flexibility to adjust to the changing needs of our clients, has allowed us to maintain a solid reputation for several decades.