Quality Assurance Senior Program Coordinator

Quality Assurance Senior Program Coordinator

Salary

$100,235.93 - $121,828.75 Annually

Location

Fremont, CA

Job Type

Full-time, regular

Job Number

26HS03

Department

Human Services

Division

HSO-FRC Support Sves

Opening Date

04/13/2026

Closing Date

Continuous

• Description
• Benefits
• Questions

Description

The City of Fremonts Human Services Department is recruiting for:

Quality Assurance Senior Program Coordinator

VIEW OUR RECRUITMENT BROCHURE

The Department

The Human Services Department (HSD) delivers and supports services by forging long-term community partnerships, engaging with and building the capacity of the community to do its own problem-solving, and leveraging financial and volunteer resources.

The Position

The Quality Assurance Senior Program Coordinator oversees quality assurance activities of the behavioral health programs (Mental Health and Substance Use Treatment) for the Youth and Family Services Division and other divisions providing behavioral health services. The incumbent will perform routine audits of clinical client records, tabulation and reporting of audit results to individual programs, to ensure the programs comply with State Medi-Cal standards. This position is a core member driving the Human Services Department's quality assurance and improvement processes in partnership with the department's clinical and billing management team.

Application Process

The first review of applications is 12:00 p.m., May 1, 2026. The recruitment may close without notice after this date, so interested applicants are encouraged to apply immediately. A resume and supplemental questionnaire (part of the online application) must be submitted with the completed City application.

To be considered for this outstanding employment opportunity, please complete an application online by clicking "Apply" just above this box.

Selection Process

The process may include oral panel and individual interviews, professional reference checks, fingerprint check for criminal history, and other related test components. Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to participate in the process.

Oral board interviews are tentatively scheduled for the week of May 11.

Reasonable Accommodation

Human Resources will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources of any special needs a minimum of 5 days in advance of the selection process by calling (510) 494-4660 or emailing humanresources@fremont.gov.

Contact Us

For additional information, please contact Human Resources Department at: humanresources@fremont.gov.

The information contained herein is subject to change and does not constitute either an expressed or implied contract.

__

Senior Program Coordinator Class Specification

Essential Functions

Essential Functions

Position exists in a variety of departments. Not all functions are essential in all departments depending on department needs.

• Administers one or more established program areas.
• Assumes direct responsibility for program design and implementation.
• Authorizes modifications to existing programs and develops proposals for new programs.
• Oversees day-to-day program operations.
• Assigns and monitors the work of individuals who lead support groups and counsel with clients.
• Completes intake evaluations, utilization reviews and client summaries.
• Develops and presents training programs.
• Conducts meetings with community groups, employers, service providers and/or members of the community.
• Serves as liaison to citizen advisory bodies.
• Prepares and monitors program budgets.
• Researches potential grant opportunities and writes grant proposals.
• Develops and implements program market strategies including print media and public events.
• Coordinates programs with community service providers.
• Performs outreach/public speaking activities to promote program(s) in the community.
• Develops and maintains strong working relationships with City departments, hospitals, health care professionals, family services providers and the community-at-large.
• Maintains program documentation.
• Prepares written and statistical reports.
• Supervises substantial numbers of service and/or clerical staff, interns and volunteers.
• Participates in meetings as required.

In addition to the above, incumbents assigned to the Infant-Toddler Program perform the following essential functions:

• Receives and reviews requests for services.
• Conducts intake evaluations to determine type and severity of problems.
• Determines counseling objectives.
• Establishes diagnostic and treatment plans.
• Interviews clients, relatives and other involved persons to evaluate clients needs and assess clients condition.
• Observes client behavior and modifies treatment plan to incorporate new information and changing perceptions.
• Coordinates plan with staff, other agencies, institutions, private practitioners and law enforcement personnel.
• Performs individual, family and group counseling to enhance mental and emotional health, level of social functioning and independent living for children, adolescents, adults and older adults using a variety of therapeutic and counseling techniques.
• Refers clients to available therapeutic, social service, educational and medical resources when appropriate.
• Conducts crisis intervention as necessary.
• Provides case management services to clients.
• Opens cases and establishes and maintains case files.
• Explains treatment facility procedures and clients rights and responsibilities.
• Prepares correspondence and reports on client histories, treatment progress and other matters related to case treatment.

Marginal Functions

• Other duties as assigned.

Minimum Qualifications

Knowledge, Skills and Abilities

Knowledge of: The techniques and methodology of educational and social service program design, development, and administration; manual and automated record keeping systems; needs assessment and program evaluation practices and techniques; local and/or regional resources available to meet the needs of the targeted population; the principles and practices of program administration and budgeting; cost center budgeting; practices and techniques used to hire and train staff and volunteers; practices of supervision; program marketing and public relations techniques; the preparation of written and verbal reports.

Ability to: Conduct needs assessments, surveys and focus groups in order to plan for communitys needs; develop, plan, organize, and implement programs; gather data and report customer satisfaction feedback; determine and implement the appropriate course of action in emergency or stressful situations; develop and maintain effective working relationships with other staff, agencies, service providers, and institutions; participate in the development and implementation of operational policies and procedures; assist staff, interns and volunteers in establishing effective relationships with clients from a variety of socioeconomic and ethnic backgrounds and age groups; evaluate staff effectiveness and prepare performance appraisals; work independently; prepare concise narrative and statistical reports and evaluations, using appropriate word processing and spreadsheet technology; communicate effectively both verbally and in writing.

In addition to the above, incumbents assigned to the Infant-Toddler Program must have the knowledge, skills and abilities to provide mental health treatment and clinical case management.

Incumbents must possess the physical and mental capacity to work under the conditions described in this document and to perform the duties required by their assigned position.

Education/Experience

Any combination of education and/or experience that has provided the knowledge and skills necessary to satisfactory job performance would be qualifying. A typical way to obtain the required knowledge and skills would be: Education and/or experience equivalent to graduation from an accredited college or university with a Masters degree in recreation, social services, or a related field and two (2) years of experience in developing programs and providing services for youth, elderly, or families. Two years of supervisory experience is desirable. In addition, the position in Infant-Toddler Programs requires one of the following licenses from the State of California: Licensed Clinical Social Worker (LCSW), licensed psychologist, or Marriage and Family Therapist (MFT).

Licenses/Certificates/Special Requirements

Position incumbents may be required to work other than normal office hours. This position requires the ability to travel independently within and outside of the City limits to fulfill assigned duties and responsibilities.

Physical and Environmental Demands

Rare = < 10%, Occasional = 11-33%, Frequent = 34-66%, Constant = >66%

Sitting: Constant

Walking: Occasional

Standing: Occasional

Bending (neck): Frequent

Bending (waist): Rare

Squatting: Rare

Climbing: Rare

Kneeling: Rare

Crawling: Never

Jumping: Never

Balancing: Never

Twisting (neck): Occasional

Twisting (waist): Never

Grasp - light (dominant hand): Occasional

Grasp - light (non-dominant): Occasional

Grasp - firm (dominant hand): Rare

Grasp - firm (non-dominant): Rare

Fine manipulation (dominant): Occasional

Fine manipulation (non-dominant): Occasional

Reach - at/below shoulder: Occasional

Reach - above shoulder level: Rare

Push/pull:

Up to 10 lbs. Rare - setting up conference rooms

11 to 25 lbs. Rare - setting up conference rooms

26 to 50 lbs. Rare - setting up conference rooms

51 to 75 lbs. Never

76 to 100 lbs. Never

Over 100 lbs. Never

Lifting:

Up to 10 lbs. Occasional

11 to 25 lbs. Rare

26 to 50 lbs. Rare

51 to 75 lbs. Never

76 to 100 lbs. Never

Over 100 lbs. Never

Carrying:

Up to 10 lbs. Occasional

11 to 25 lbs. Rare

26 to 50 lbs. Rare

51 to 75 lbs. Never

76 to 100 lbs. Never

Over 100 lbs. Never

Coordination:

Eye-hand: Required

Eye-hand-foot: Required

Driving: Required

Vision:

Acuity, near: Required

Acuity, far: Required

Depth perception: Required

Accommodation: Required

Color vision: Required

Field of vision: Required

Talking:

Face-to-face contact: Required

Verbal contact w/others: Required

Public: Required

Hearing:

Normal conversation: Required

Telephone communication: Required

Earplugs required: Not required

Work environment:

Works outdoors only when traveling to home visits and to meetings. Works indoors using computer monitor, works around others, works alone, works with others.

Class Code: 7540

FLSA: Non-exempt

EEOC Code: 3

Barg. Unit: CFEA

Probation: 12 months

Rev.: 11/15

The City of Fremont offers a comprehensive benefit package including general and holiday leave as well as medical, dental, vision, life, and long/short-term disability insurance.

To view a summary of the benefits the City offers, please visit: City of Fremont Benefits Summary

01

Please be specific in answering the Supplemental Questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Select "Yes" to reflect that you have read and understand this statement.

• Yes
• No

02

What is your highest level of education?

• Did not complete high school or equivalent
• High school diploma or equivalent
• Some college
• Associates degree
• Bachelors degree
• Masters degree or higher

03

If you replied "Master's degree or higher", list your field(s) of study.

04

How many years of experience do you have providing quality control of behavioral health records and State Medi-Cal documentation standards?

• None
• Less than 2 years
• 2 years to less than 4 years
• 4 years to less than 5 years
• 5 years to less than 6 years
• 6 years or more

05

Which of the following licensures do you currently possess?

• Marriage and Family Therapist
• Clinical Social Worker
• Clinical Psychologist
• Professional Clinical Counselor
• Other Comparable License(s)
• None

06

If you replied "Other comparable license(s)", list your license(s).

07

Do you possess a currently valid California Class C Driver's License?

• Yes
• No

08

Describe your experience providing quality control of behavioral health records and State Medi-Cal documentation standards. Limit your response to no more than 500 words.

Required Question

Employer City of Fremont

Address 3300 Capitol Ave., Bldg B

Fremont, California, 94538

Phone 510-494-4660

Website http://www.fremont.gov/cityjobs