The Quality Assurance Specialist provides administrative, organizational, and continuous improvement support to the Quality Department. This position will support all quality control tasks while being responsible for coordinating quality-related activities including training programs, document control, internal communications, customer and supplier surveys, quality system projects, and departmental improvement initiatives. This person will grow their Quality Assurance knowledge, working directly for the Quality leader to enhance our whole product line.
ESSENTIAL JOB FUNCTIONS
Coordinate and track employee training activities, certifications, qualification records, and retraining requirements.
Coordinate quality training sessions for employees throughout the company.
Assist in developing and delivering training materials related to quality procedures, 5S initiatives, and continuous improvement programs.
Compile, analyze, and report survey results and improvement opportunities.
Maintain controlled quality records and ensure documents are properly scanned, filed, and electronically archived.
Assist with document control activities including revisions, distribution, and retention of quality documents.
Coordinate corrective actions, audit findings, customer requests, and quality-related communications between departments.
Draft and distribute emails, meeting summaries, action lists, and quality communications.
Assist in maintaining quality department spreadsheets, databases, and performance metrics.
Assist with preparation for customer, internal, and third-party audits.
Support customer and supplier surveys, forms, questionnaires, and compliance requests.
Assist in maintaining training records, audit records, quality reports, and regulatory documentation.
Support Quality Management System (QMS) initiatives related to AS9100 and ISO 9001 requirements
Participate in continuous improvement projects focused on efficiency, organization, waste reduction, and process standardization.
Coordinate departmental meetings and maintain meeting minutes.
Perform other duties and special projects as assigned.
EDUCATION AND EXPERIENCE
High School Diploma or GED required
Associate Degree in Business Administration, Manufacturing, Quality, or related field preferred.
Minimum of two (2) years of experience in a manufacturing/quality administration.
Experience in aerospace, defense, manufacturing, or AS9100 environments preferred.
Strong organizational and project coordination skills.
Strong attention to detail and accuracy.
Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
Ability to work effectively with employees across all departments.
Understanding of document control practices and record retention requirements.
Familiarity with AS9100, ISO 9001, Lean Manufacturing, and 5S principles preferred.
Ability to maintain professionalism and confidentiality.
Experience with ERP systems, document management systems, and quality software is a plus.